Lead

Gap Inc.; Niagara-on-the-Lake; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading retail company in Ontario is seeking a dedicated individual to support the store leadership team and ensure exceptional customer experiences. In this role, candidates will be expected to engage with customers, promote loyalty programs, and assist in operational tasks. Flexibility for various shifts is essential, along with the ability to convey clear communication. Ideal for those passionate about teamwork and customer service.

Qualifications

• Ability to utilize technology to engage with customers and team.
• Agreeable to a flexible work schedule including evenings and weekends.
• Capable of lifting up to 30 pounds.

Responsibilities

• Support the store leadership team in executing functional tasks.
• Role model and teach customer service behaviors.
• Ensure compliance standards are met.
• Promote customer loyalty through education about programs.

Skills

Effective communication

Customer engagement

Team collaboration

Sales expertise

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best‑in‑class customer experience.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand’s selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non‑peak) hours, with the customer as the primary focus.
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner.
• Build and share expertise in the product lifecycle.
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists.
• Leverage omni‑channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc’s Purpose, Mission, Vision, Values and Behaviors.
• Provides clear and direct communication of expectations.
• Ability to utilize technology effectively to engage with customers and team to meet goals.
• Demonstrate interest and initiative towards continuous improvement and growth.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.