Lead Front Desk Leader | Flexible Shifts & Growth

The Crescent Hotels Group; Edmonton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading hotel management company in Edmonton is seeking a Lead Front Desk Agent to provide exceptional customer service and supervise the Guest Services team. Responsibilities include checking guests in and out, managing reservations, and processing payments. Ideal candidates have supervisory experience in guest services and are passionate about ensuring a positive guest experience. Flexible scheduling is available.

Benefits

Competitive wages

Exceptional benefit plan

Flexible scheduling

Discounts for family members

Opportunities for growth

Qualifications

• Previous guest service supervisory experience in a hotel required.
• Experience leading a team and providing excellent customer service.

Responsibilities

• Assist in supervising front office operations.
• Check guests in and out of their rooms.
• Manage reservations and process payments.

Skills

Customer service

Organizational skills

Leadership

Communication skills

Job description

A leading hotel management company in Edmonton is seeking a Lead Front Desk Agent to provide exceptional customer service and supervise the Guest Services team. Responsibilities include checking guests in and out, managing reservations, and processing payments. Ideal candidates have supervisory experience in guest services and are passionate about ensuring a positive guest experience. Flexible scheduling is available.