Lead Front Desk Agent — Lead Team, Elevate Guest Experience

Crescent Hotels & Resorts; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A hospitality company in Edmonton is seeking a Lead Front Desk Agent to lead the Guest Services Team. The role involves supervising staff, managing reservations, and ensuring excellent customer service. Ideal candidates should have previous supervisory experience in hotel guest services, strong organizational skills, and a passion for customer experience. This position offers competitive wages and flexible scheduling.

Benefits

Competitive wages

Exceptional benefit plan

Flexible scheduling

Travel discounts

Growth opportunities

Qualifications

• Previous guest service supervisory experience in a hotel required.
• Inspirational leader who encourages teammates.
• Must work well in a team-oriented environment.
• Demonstrates enthusiasm and interest in guest experience.
• Detail-oriented to ensure task completion.

Responsibilities

• Lead the guest services team providing excellent customer service.
• Check guests in and out of their rooms.
• Manage reservations and process payments.
• Supervise front office operations to achieve customer satisfaction.
• Promote hotel amenities and local attractions.

Skills

Customer service

Team leadership

Organizational skills

Communication skills

Attention to detail

Job description

A hospitality company in Edmonton is seeking a Lead Front Desk Agent to lead the Guest Services Team. The role involves supervising staff, managing reservations, and ensuring excellent customer service. Ideal candidates should have previous supervisory experience in hotel guest services, strong organizational skills, and a passion for customer experience. This position offers competitive wages and flexible scheduling.