Lead Digital Support Engineer – Banking Platform

Vancity; Vancouver; On-site; CAD 91,000 - 136,000; Full time

Job summary

A member-owned credit union in Vancouver is seeking a Support Tech Lead to manage technical support for their digital banking platforms. This permanent role includes collaborating with cross-functional teams, overseeing complex issue resolution, and enhancing member experience. Ideal candidates will have substantial technical support experience and a Bachelor's degree in Computer Science or IT. Competitive salary and benefits are offered, including flexible work arrangements.

Benefits

Comprehensive benefits package

Flexible vacation allowance

Living wage employer

Defined benefits pension plan

Qualifications

• Minimum 5 years of technical support or operations experience.
• 2+ years in L3/tier 3 capacity.
• ITIL certification or equivalent experience.

Responsibilities

• Serve as the final escalation point for technical issues on digital platforms.
• Provide after-hours support during deployments.
• Collaborate in a small cross-functional team.

Skills

Technical support experience

Troubleshooting

Analytical skills

Collaboration

Proactivity

Education

Bachelor’s degree in Computer Science or IT

Tools

Splunk

New Relic

Azure Monitor

ServiceNow

Job description

A member-owned credit union in Vancouver is seeking a Support Tech Lead to manage technical support for their digital banking platforms. This permanent role includes collaborating with cross-functional teams, overseeing complex issue resolution, and enhancing member experience. Ideal candidates will have substantial technical support experience and a Bachelor's degree in Computer Science or IT. Competitive salary and benefits are offered, including flexible work arrangements.