Lead, Digital CX & Customer Collaboration

Antler; Markham; On-site; CAD 87,000 - 140,000; Full time

Job summary

Johnson & Johnson's MedTech team in Markham, Ontario, seeks a Team Lead - Customer Collaboration and Digital Customer Experience to design and drive customer-focused supply chain solutions across Canada. You will lead a small team, partner with healthcare customers, and oversee the rollout of digital CX initiatives to improve service levels.

Requires 4–6 years in business with supply chain experience, a degree in a related field, and PMP/CSCP or Lean Six Sigma credentials are preferred.

Qualifications

• University degree in a relevant field is required or preferred.
• Certifications such as APICS CPIM/CSCP, PMP, Lean Six Sigma preferred.
• 4–6 years business experience with 3+ years in supply chain and project leadership.

Responsibilities

• Lead a team of 2 analysts to identify and implement customer collaboration solutions.
• Develop and execute the Customer Solutions Digital CX strategy.
• Partner with customers to improve end-to-end order management processes.
• Facilitate discussions among stakeholders to map current state product flow.
• Lead analysis and implementation to integrate JJMT-supply chains.
• Evaluate logistics processes to improve service and efficiency.
• Conduct complex supply chain analysis using multiple data sources.
• Deliver customer collaboration solutions to reduce costs and improve performance.

Skills

Team leadership

Supply chain

Project management

Analytical thinking

Stakeholder collaboration

Travel readiness

Education

University degree in supply chain/engineering

MBA preferred

APICS CPIM/CSCP, PMP, Lean Six Sigma preferred

Tools

SAP

Tableau

SQL

VBA

Cognos

Excel

Job description

Johnson & Johnson's MedTech team in Markham, Ontario, seeks a Team Lead - Customer Collaboration and Digital Customer Experience to design and drive customer-focused supply chain solutions across Canada. You will lead a small team, partner with healthcare customers, and oversee the rollout of digital CX initiatives to improve service levels.

Requires 4–6 years in business with supply chain experience, a degree in a related field, and PMP/CSCP or Lean Six Sigma credentials are preferred.