Lead Development Representative - English / Quebecois

Harte Hanks; New Brunswick; Remote; CAD 35,000 - 45,000; Full time

Job summary

Harte Hanks is seeking a remote Inbound Service Representative to offer exceptional support for ADP payroll services. The ideal candidate will possess strong customer service skills, multitasking abilities, and analytical thinking, which are essential for navigating complex inquiries and providing resolutions swiftly. This role offers the flexibility of remote work, growth opportunities in a dynamic team, and ensures all interactions are documented accurately.

Benefits

100% Remote Work

Equipment provided: Laptop, second monitor, headset, mouse, keyboard

Growth opportunities

Qualifications

• Strong customer service and de-escalation skills.
• Ability to handle high call and chat volumes.
• Must communicate fluently in English and Quebecois.

Responsibilities

• Handle customer inquiries via phone, chat, and email.
• Document inquiries, troubleshooting steps, and resolutions.
• Follow escalation procedures as needed.

Skills

Customer service

Analytical thinking

Problem-solving

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

CRM

Job description

Are you looking for a remote role that can utilize your customer service skills to your maximum potential? Do people often come to you when they need assistance or guidance online? Are you comfortable multitasking in fast-paced environments? If you answered yes to any of these questions, you may be ready to become a #Hartemate!

ADP Inbound service representatives provide remote support to individuals who may need assistance with their payroll services. You will enjoy this role if you are able to think quickly and multitask while paying special attention to customer detail.

What’s in it for You?

100% Remote Work

Equipment will be provided : Laptop, second monitor, headset, mouse, keyboard

Growth opportunities

Join a global team with the stability of 100 years of experience and the flexibility and growth opportunities of a start-up

What You Will Do

Handle ADP customer service and technical support product related inquiries via phone, chat, and email in multiple languages

Ask probing questions and use critical thinking to determine next steps with empathy and patience

Clearly document the caller’s inquiry, troubleshooting steps taken and resolution / next steps (including routing to the proper queue)

Follow proper and professional escalation procedures

What You Bring

Ability to type quickly and accurately

Ability to handle high chat and call volumes

Strong customer service and de-escalation skills

Strong attention to detail

Analytical thinking and problem-solving

Ability to navigate multiple windows and applications to provide accurate information to end user

Ability to work flexible shifts based on business needs

Prior CRM experience

What You Will Need

Must reside in one of the following states : AR, CO, FL, GA, KS, NC, NH, NJ, OH, OK, OR, PA, TN, TX, VA

Must pass all assessments, background, and drug screening

High school diploma or equivalent

Ability to communicate through verbal and written English and Quebecois fluently

Measurements of Your Success

Agents are held to but not limited to metrics such as

Call Answer Time

QA) Quality Scores

Who We Are

Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail and contact center. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world’s leading brands.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Create a job alert for this search