Lead, Customer Support & Project Delivery

Versaterm; Ottawa; On-site; CAD 75,000 - 95,000; Full time

Job summary

A global public safety solutions company in Canada is seeking a Manager for Customer Support and Project Delivery. Responsibilities include leading a team of specialists, overseeing support operations, and managing project coordination to enhance customer satisfaction. Ideal candidates have a background in public safety systems, strong leadership skills, and a Bachelor's degree. This role requires a commitment to operational excellence and a passion for community safety.

Benefits

Accommodations available upon request

Commitment to diversity and inclusion

Qualifications

• 5-8 years of experience in customer success or related fields.
• 1-3 years in a team leadership or supervisory role.
• Strong knowledge of public safety systems.

Responsibilities

• Lead a team of Partner Success Specialists.
• Oversee Jira ticket resolution and communication.
• Manage onboarding and mentorship for new hires.
• Coordinate post-deployment project reviews.

Skills

Customer Success

Project Coordination

Communication Skills

Analytical Mindset

Education

Bachelor’s degree in Business or related field

Tools

Jira

Kantata

Salesforce

Confluence

SharePoint

Job description

A global public safety solutions company in Canada is seeking a Manager for Customer Support and Project Delivery. Responsibilities include leading a team of specialists, overseeing support operations, and managing project coordination to enhance customer satisfaction. Ideal candidates have a background in public safety systems, strong leadership skills, and a Bachelor's degree. This role requires a commitment to operational excellence and a passion for community safety.