Lead CSR & Operations Coach (PM Shift)

Federal Express Corporation Canada; Regina; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading logistics company in Regina is looking for a Senior Customer Service Representative. In this full-time role, you will tackle challenging customer issues and enhance overall operations. Candidates should possess a high school diploma and at least six months of customer service experience, along with problem-solving and organizational skills. You will need to lift up to 70 lbs. Join us in a supportive and inclusive team environment.

Benefits

Inclusive workplace

Professional growth opportunities

Stable hours

Qualifications

• Must have at least six months of FedEx CSR experience.
• Ability to gain and maintain DG Specialist certification required.
• Able to lift 70 lbs and maneuver packages up to 150 lbs safely.

Responsibilities

• Support customer service representatives by tackling difficult customer issues.
• Monitor performance metrics and implement process improvements.
• Maintain DG Specialist certification and mentor colleagues.

Skills

Problem-solving

Interpersonal skills

Organizational skills

Basic Microsoft Word

Basic Microsoft Excel

Education

High School Diploma or GED equivalent

Job description

A leading logistics company in Regina is looking for a Senior Customer Service Representative. In this full-time role, you will tackle challenging customer issues and enhance overall operations. Candidates should possess a high school diploma and at least six months of customer service experience, along with problem-solving and organizational skills. You will need to lift up to 70 lbs. Join us in a supportive and inclusive team environment.