Lead Conversation Designer: Voice UX & AI Strategy

Aquent; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading digital services provider in Mississauga seeks a Leader in Conversation Design to enhance voice-based customer interactions. This pivotal role involves defining the strategy for client journeys, creating engaging conversational flows, and implementing innovative voice solutions. Candidates should have extensive experience in content creation for voice platforms and exceptional bilingual communication skills. Join a forward-thinking team dedicated to improving customer experiences and advancing conversation design practices.

Benefits

Subsidized health plans

Paid sick leave

Retirement plans with a match

Qualifications

• Seven years of experience in voice platform content creation.
• Strong portfolio in conversation design.
• Meticulous attention to linguistic detail.

Responsibilities

• Define and develop voice interaction strategy.
• Design and implement call flow scripts.
• Conduct usability studies for call flows.

Skills

Content creation for voice platforms

Exceptional writing and communication skills

Conversational fluency in English and French

Research and testing abilities

Collaborative spirit

Job description

A leading digital services provider in Mississauga seeks a Leader in Conversation Design to enhance voice-based customer interactions. This pivotal role involves defining the strategy for client journeys, creating engaging conversational flows, and implementing innovative voice solutions. Candidates should have extensive experience in content creation for voice platforms and exceptional bilingual communication skills. Join a forward-thinking team dedicated to improving customer experiences and advancing conversation design practices.