[Lead Consultant], [Netback & Storage Engineer]

Genpact; Montreal; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology solutions firm in Montreal is seeking a Lead Consultant specializing in NetBackup and Storage Engineering. The successful candidate will manage backup operations, troubleshoot incidents, and provide technical support to ensure high-quality service delivery. This role demands strong analytical skills, knowledge of operating systems, and experience in storage management. Join a dynamic AI-first company that emphasizes innovation and career growth, allowing you to develop solutions that drive significant business impacts.

Benefits

World-class training

Mentorship

AI certifications

Dynamic workplace

Qualifications

• Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.
• Experience with NetBackup administration and troubleshooting.
• Strong analytical and problem-solving skills.

Responsibilities

• Manage and troubleshoot day-to-day backup operations.
• Perform root cause analysis for escalated incidents.
• Administer Disk Resources and provide disaster recovery support.

Skills

Troubleshooting

Analytical skills

Communication skills

Team collaboration

Knowledge of NetBackup

Education

Graduate or postgraduate in Technology

Degree in Computer Science or IT

Tools

NetBackup

Operating Systems (Linux, Windows, Solaris)

Tape Libraries

Job description

With us, you’ll learn fast, work smart, and make a difference. You'll build a career that matters.

Job Description - [Lead Consultant], [Netback & Storage Engineer] (ITO096869)

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of [Lead Consultant], [Netback & Storage Engineer]!

The purpose of this job is to provide all aspects of NetBackup administration and provide technical guidance and support to NetBackup administrators.

This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Reports (IRs) and/or proactive needs for business.

Responsibilities

• Managing and troubleshooting day‑to‑day backup operations
• Defines policies and standards for the use of NetBackup.
• Manages all NetBackup application infrastructure changes (Change & Configuration management)
• Capacity management, etc. for bottlenecks & issues
• Ensure quality standards in release.
• Take care of incidents, raise to CLIENT or 3rd parties as necessary.
• Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs.
• Work with the right teams within Genpact, CLIENT or 3rd parties for the implementation of change
• Follow the required policies and procedures for the incident, problem and change management.
• Ensure service performance expectations are met with service levels and quality.
• Raise/escalate any service‑related issues and risks to Lead
• Knowledgeable about the Tape Backups and related troubleshooting methods.
• Well versed with basics of Operating systems such as Linux, Windows, Solaris etc.
• Hands‑on experience with Tape Libraries and how they are handled.
• Has knowledge on Tape encryption.
• Hands‑on experience on NDMP Backups and their configuration.
• Hands‑on experience on NetBackup Catalog recovery and its procedures.
• Provide guidance and support to team members
• Vulnerability remediation
• Administration and diagnostic resolution of common maintenance and performance issues on Storage
• Administer Disk Resources, support and manage replication of data, provide disaster recovery and business continuity support
• Mid‑level troubleshooting of common block / file protocols, NFS (Network Attached Storage), CIFS (Common Internet File System)
• Evaluate performance, monitor workloads, and analyze results to ensure optimal operations
• Overall, Knowledge for SAN Storage, SAN Switches & NAS Storage
• A strong knowledge of storage operational activities (zoning, masking, and mapping).
• Knowledge of storage replication technologies such as HP3PAR Online Import/EMCCOPY.
• Experienced storage array performance analysis and array tuning.
• Good understanding of the following Operating Systems: ( Vmware , windows,Linux ).
• Good understanding of Antivirus technologies on SAN / NAS storage.

Qualifications we seek in you!

Minimum Qualifications

• Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.
• A degree in Computer Science, IT, Systems Engineering or a related qualification.

Preferred Qualification

• Capital Markets Domain knowledge is preferred.
• Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
• Basic understanding of IT infrastructure and troubleshooting.
• Technical and system expertise in relevant IT workstreams.
• Strong analytical and problem‑solving skills.
• Advanced troubleshooting, including the ability to delve in more complex issues, which require a deeper understanding of systems and applications.
• Specialized knowledge in specific areas allowing them to tackle intricate problems.
• Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.
• Strong problem‑resolving abilities, communication skills (written and verbal), time administration and management, and team partnership and collaboration.
• Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.
• Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.
• Strong communication skills (written and verbal).
• Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.
• Should be involved in P1/P2 critical incidents and mentoring the team.
• Familiar with METIS which is a tool to track requests & changes & CMDB (inventory) would be added advantage.

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career—Gain hands‑on experience, world‑class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast‑moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.