Lead Consultant - (Hybrid - Toronto)

Capco; Toronto; Hybrid; CAD 150,000 - 200,000; Part time

Job summary

A leading consulting firm is seeking a Lead Consultant in Toronto to oversee technical documentation for their Insurance practice. The role involves managing a team, ensuring documentation quality, and maintaining client relationships. Candidates should possess strong leadership and technical documentation skills, with experience in complex IT environments. Comprehensive benefits and growth opportunities are offered.

Benefits

Comprehensive Benefits Coverage

Retirement Savings Program

Virtual Health Care

Employee & Family Assistance Program

Parental Leave Top-Up

New Parent Gift

Wellness Support

Business Coach from Day 1

Qualifications

• Proven experience in technical documentation within complex IT environments.
• Strong leadership capabilities with prior experience managing multidisciplinary teams.
• Skilled in client relationship management and confident in stakeholder communications.

Responsibilities

• Directly manage a team of Business Systems Analysts and Technical Writers.
• Own the delivery roadmap, planning, and execution of client engagements.
• Ensure the final product meets quality, usability, and compliance standards.

Skills

Technical documentation

Leadership

Client relationship management

Understanding of software development lifecycle

Driving initiatives

Tools

Confluence

MadCap Flare

Adobe FrameMaker

Job description

Overview

Capco is a distinctly and positively different place to work. Much more than consultants, we are active participants in the global financial services industry. Our passionate business and technology professionals enjoy a unique environment where they are actively encouraged to apply intellect, innovation, experience and teamwork. We are dedicated to fully supporting our world class clients as they respond to challenges and opportunities in: Banking & Payments, Capital Markets, Insurance, Wealth & Asset Management and Energy.

Let’s Talk About You

Let’s Talk About You

You want to Own Your Career. You’re serious about rising as far and as fast as your work and achievements can take you. And you’re ready to write the next chapter of your career story: a challenging and rewarding role.

Let’s Get Down to Business

Lead Consultant – Technical Documentation & SOPs
Location: Toronto (4 Days Per Week) | Practice Area: Insurance | Type: Contract

Lead the design and delivery of high-quality technical documentation for business-critical systems.

The Role

We’re looking for a driven and detail-oriented Lead Consultant to oversee the development and delivery of user-focused technical documentation across our Insurance practice. You’ll manage a team of Business Systems Analysts and Technical Writers, and be the primary liaison between our clients and the internal delivery team. You’ll set the standard for SOP maturity and ensure every engagement delivers measurable value.

What You’ll Do

• Directly manage a team of Business Systems Analysts and Technical Writers to deliver high-quality documentation
• Own the delivery roadmap, planning, and execution of client engagements focused on technical SOPs
• Conduct research on documentation quality benchmarks and develop maturity models tailored to client environments
• Ensure the final product meets quality, usability, and compliance standards
• Support the Engagement Lead by identifying future client needs and potential follow-on opportunities

What We’re Looking For

• Proven experience in technical documentation within complex IT environments
• Strong leadership capabilities with prior experience managing multidisciplinary teams
• Skilled in client relationship management and confident in stakeholder communications
• Deep understanding of software development lifecycle and IT operations
• Ability to independently drive initiatives from planning through to delivery

Bonus Points For

• Prior consulting experience in Insurance or Financial Services
• Familiarity with documentation tools such as Confluence, MadCap Flare, or Adobe FrameMaker
• Exposure to compliance or risk documentation standards
• Experience creating and applying SOP maturity frameworks
• Strong understanding of Agile delivery methods

Professional experience is important. But it’s paramount you share our belief in disruptive innovation that puts clients ahead in a tough market. From day one, your key mission will be to perceive new and better ways of doing things to give your clients an advantage.

Now Take the Next Step

We have:

• Comprehensive Benefits Coverage – 100% company-paid health, life, and disability insurance effective from Day 1 of employment
• Retirement Savings Program – Registered Retirement Savings Plan (RRSP) with the option of receiving a matching employer contribution
• Virtual Health Care – Company-paid program available to all employees and their dependents/partners
• Employee & Family Assistance Program (EFAP) – Company-paid support services for employees and their dependents/partners
• Parental Leave Top-Up – Enhanced parental leave benefits available from Day 1 of employment
• New Parent Gift – A company-sponsored gift to celebrate the arrival of a new child
• Wellness Support – Fitness reimbursement benefit to promote health and well-being
• Business Coach from Day 1: Personalised one-on-one coaching to support career growth, accelerate development, and help achieve your professional goals at Capco.

Capco is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

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