Lead Cashier I

Coach; Winnipeg; On-site; CAD 35,000 - 50,000; Full time

Job summary

A luxury retail company in Winnipeg seeks a Lead Cashier to ensure excellent customer service and maintain operational standards. Key responsibilities include greeting customers, processing cash audits, and training new cashiers. Candidates should have cashier experience in a luxury retail environment and be comfortable with POS technologies. Flexibility in work schedule is required.

Qualifications

• 1-3 years of cashier experience in a luxury retail service environment.
• Current knowledge of fashion trends.
• Strong cash and media handling accuracy.

Responsibilities

• Greet customers and provide expert product knowledge.
• Process end-of-shift cash audits.
• Assist in training new cashiers.

Skills

Friendly demeanor

Strong time-management skills

Communication skills

Ability to handle customer concerns

Comfortable with technology

Education

High school diploma or equivalent

College degree preferred

Tools

POS systems

iPad/laptop

Job description

At Tapestry, we believe that difference sparks brilliance and that our people are the engine of our innovation. We support every employee’s voice, ambitions, and contributions in a global community of brands—Coach, Kate Spade New York, Stuart Weitzman—and we are committed to equity, inclusion, and diversity.

Lead Cashier I

The Cashier role is critical to the first impression a customer receives at the Coach store. A Lead Cashier balances friendly, efficient service with strong product knowledge, store policies, and operational responsibilities to ensure a positive, seamless customer experience while maintaining high standards of cash and media accuracy.

Responsibilities

• Greet customers with a smile, eye contact, and introduce yourself.
• Provide expert product knowledge and sell add‑ons such as gift cards.
• Maintain the flagship insider program and upsell to Membership customers.
• Deliver verbal and non‑verbal service at the Cashwrap and while standing in line.
• Capture customers’ information (name, address, email) with integrity and protect privacy.
• Perform end‑of‑shift cash audits in partnership with store management.
• Verify, approve, and complete returns in accordance with policy.
• Process repairs, repairs‑related returns, and all damaged/scrap returns with accurate labeling.
• Assist in training new cashiers and support ongoing development.
• Report equipment issues, media discrepancies, and any safety or security concerns to management.
• Maintain Clean, organized Cashwrap and store media.
• Meet performance metrics for accuracy, sales, and customer service.

Skills & Knowledge

• Polite, friendly, and approachable demeanor.
• Positive attitude, high energy, and strong personal integrity.
• Ability to handle customer concerns efficiently.
• Strong time‑management and multitasking skills.
• High level of collaboration with teammates and management.
• Comfortable with technology (POS, iPad/laptop, Mobile POS, walkie‑talkie).
• Basic computer skills, including data entry and media scanning.
• Knowledge of store policies, procedures, and the insider program.
• Awareness of customer, employee, and security environment at all times.
• Ability to adapt service style to each customer’s needs.
• Capacity to sell product confidently, speak knowledgeably, and influence customer decisions.
• Strong communication skills across diverse customer groups.
• Experience reading and acting on price and product release sheets.

Qualifications

• High school diploma or equivalent (college degree preferred).
• 1‑3 years of cashier experience in a luxury retail service environment.
• Current knowledge of fashion trends and marketplace competition.
• Strong cash and media handling accuracy.
• Available for a flexible schedule, including nights, weekends, holidays, and busy sales periods.

Competencies

• Courage – candid communication, constructive feedback, and decisive action.
• Creativity – generation of fresh ideas and innovative solutions.
• Customer focus – dedication to meeting both internal and external expectations.
• Dealing with Ambiguity – adaptability, decision‑making, and risk tolerance.
• Drive for Results – consistent achievement of performance goals.
• Interpersonal Savvy – building rapport and managing high‑tension situations.
• Learning on the Fly – rapid onboarding of new challenges and continuous improvement.

Equal Opportunity & Diversity
Tapestry, Inc. is an equal opportunity employer committed to hiring, promoting, and retaining the best talent regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability. All employment decisions are based solely on qualifications and fit for this position.

Americans with Disabilities Act (ADA)
We provide reasonable accommodations for qualified applicants and employees with disabilities or religious beliefs. Please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail] to request accommodation.

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