Lead Cashier I

Tapestry, Inc.; Vaughan; On-site; CAD 35,000 - 45,000; Part time

Job summary

A global fashion company is hiring a Lead Cashier for their Vaughan, ON store. The ideal candidate will have previous cashier experience in luxury retail, excellent customer service skills, and a flexible schedule. Responsibilities include engaging with customers, handling transactions, and maintaining the cashwrap area. This role provides an opportunity to be part of a leading brand known for quality products and exceptional service.

Qualifications

• 1–3 years of cashier experience in a luxury retail environment preferred.
• Flexible schedule including nights and weekends.

Responsibilities

• Greet customers warmly and communicate genuinely.
• Engage customers in conversation and determine their needs.
• Perform cashier end-of-shift audits and manage returns.

Skills

Polite, friendly, and energetic

Integrity

Customer service quality

Multitasking

Leadership ability

Comfortable with technology

Education

High school diploma or equivalent

Tools

Cash register systems

Basic computer skills

Job description

Coach is a global fashion house founded in New York in 1941, known for creating enduring, beautiful products that empower individuals to be themselves.

A member of the Tapestry family, Coach shares a commitment to innovation, inclusivity, and excellence throughout our global portfolio.

Welcome to the Lead Cashier position in our Vaughan, ON store.

Responsibilities

• Create a lasting impression by greeting customers warmly, offering your name, and communicating genuinely.
• Act as an ambassador for the Insider Program.
• Engage customers in verbal and non‑verbal conversation at the cashwrap and in line.
• Read cues and determine customer needs.
• Show high integrity when capturing customer information, respecting privacy and state law.
• Perform cashier end‑of‑shift audits in partnership with store management.
• Verify, approve, and complete returns and repairs in accordance with policy.
• Label and ticket all damaged or scrap returns.
• Assist in training and developing cashiers.
• Monitor and report equipment issues.
• Maintain cashwrap organization and cleanliness.
• Suggest add‑ons and sell gift cards.
• Maintain media and cash in compliance with policy.
• Deliver product purchases to customers appropriately.

Knowledge, Skills, Abilities, and Attitudes

• Polite, friendly, and energetic.
• Takes ownership of the role.
• High level of personal and professional integrity.
• Appropriate sense of urgency.
• Balanced and calm under pressure.
• Awareness of the environment at all times.
• Comfortable with technology and quick learner.
• Effective in handling customer concerns and questions.
• Capable of partnering with management on customer issues.
• Excellent multitasking, prioritizing, and adaptation skills.
• Efficient while maintaining customer service quality.
• Knowledge of product and store policies.
• Leadership ability to manage a team of 3 or more cashiers.
• Familiarity with “porter program” policies.

Additional Requirements

• Experience: 1–3 years of cashier experience in a luxury retail environment preferred.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, MobilePOS, Internet, walkie‑talkie), reading price and product release sheets.
• Schedule: Flexible, including nights, weekends, busy seasons, and high‑traffic days.

Our Competencies for All Employees

• Courage: Provides direct, actionable feedback and addresses issues promptly.
• Creativity: Generates innovative ideas and makes connections.
• Customer Focus: Meets expectations and builds trust with customers.
• Dealing with Ambiguity: Adapts quickly and handles uncertainty.
• Drive for Results: Exceeds goals and pushes for results.
• Interpersonal Savvy: Builds rapport across all levels.
• Learning on the Fly: Learns quickly and experiments for solutions.

Our Competencies for All People Managers

• Strategic Agility: Anticipates future trends and creates strategies.
• Developing Direct Reports: Provides challenging tasks and development plans.
• Building Effective Teams: Fosters morale, open dialogue, and shared success.

Coach is an equal opportunity and affirmative action employer. All employment decisions are made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis. Visit Coach at www.coach.com.