Lead Cashier I

Tapestry; Vaughan; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading luxury fashion brand is seeking a Lead Cashier in York Region, Vaughan. The Lead Cashier is responsible for ensuring excellent customer service and managing a team of cashiers. Ideal candidates will have previous cashier experience, a positive demeanor, and the ability to multitask effectively in a dynamic retail environment. This role requires evening and weekend availability.

Benefits

Flexible schedule

Employee discounts

Opportunities for advancement

Qualifications

• 1-3 years of previous cashier experience in a luxury retail service environment preferred.
• Experience with cash register systems and mobile technology.
• Ability to deal with customer concerns effectively.

Responsibilities

• Create a lasting impression by engaging warmly with customers.
• Lead and train a team of cashiers to provide excellent service.
• Perform cashier end-of-shift audits in partnership with management.
• Ensure compliance with cash handling policies.
• Suggest add-ons to the customers and sell gift cards.

Skills

Polite and friendly

Collaborative

Ability to multitask

Customer service orientation

Technological proficiency

Education

High school diploma or equivalent

College degree preferred

Tools

Cash register systems

Basic computer skills

Job description

Coach – About Us

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—to let you be yourself. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

The Lead Cashier – Role Overview

The Lead Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills at the Cashwrap and leading a team to do the same. A cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

Responsibilities

• Create a lasting impression – greet the customer with a smile and eye contact, offer your name, interact genuinely and naturally, act as an ambassador to the Insider Program.
• Engage the customer in verbal and non‑verbal conversation at the Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader).
• Read cues and determine customer needs.
• Demonstrate high level of integrity when capturing customer information such as name, address, email (as permissible by state law) and maintain password confidentiality.
• Perform cashier end‑of‑shift audits in partnership with store management.
• Verify, approve and complete return process in accordance with policy.
• Ensure repairs and damaged/scrap returns are processed, labeled and ticketed in partnership with management.
• Assist in training and development of cashiers.
• Monitor and report any equipment issues to management.
• Maintain SKU integrity, cashwrap organization and cleanliness.
• Suggest multiple add‑ons and sell gift cards.
• Handle cash accurately and in compliance with policy.
• Deliver product purchases to the customer appropriately.

Knowledge, Skills, Abilities and Attitudes

• Polite and friendly; positive attitude and energy.
• Takes ownership of role; high level of personal and professional integrity.
• Highly collaborative; sense of urgency.
• Remains balanced and focused, maintaining composure under pressure.
• Awareness of environment at all times (customer, other employees, suspicious behaviors).
• Comfortable with technology; willingness and ability to learn new technology‑based procedures; understanding of basic computer system operations.
• Ability to handle customer concerns and answer questions appropriately.
• Ability to partner with management on customer issues.
• Ability to multitask and prioritize.
• Ability to adapt to each customer and relate to their experience.
• Ability to be efficient without compromising customer service.
• Ability to speak knowledgeably and confidently about product.
• Ability to communicate clearly to a wide variety of customers and overcome language barriers.
• Ability to influence customer decisions.
• Ability to lead a team of 3 or more cashiers.
• Knowledge of when to be flexible and switch gears.
• Knowledge of store policies and procedures; support for the “porter program” policies.

Additional Requirements

• Experience: 1‑3 years of previous cashier experience in a luxury retail service environment preferred. Current knowledge of fashion trends and competition in the marketplace.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (including use of iPad/laptop, MobilePOS and Internet); utilize walkie‑talkie, understand and read price and product release sheets.
• Schedule: Ability to work a flexible schedule to meet business needs, including nights, weekends, busy seasons and high retail traffic and sales days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day).

Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Our Competencies – Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies – People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; future oriented; can articulate credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal‑opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.