Lead Cashier I

Tapestry; Vancouver; On-site; CAD 60,000 - 80,000; Part time

Job summary

A global retail brand is seeking a Lead Cashier in Vancouver to provide exceptional customer service and maintain a positive shopping experience. The ideal candidate should be polite, energetic, and able to manage customer information with integrity. This role requires flexibility in work schedules and teamwork. Competitive pay ranging from $20 to $21 per hour.

Qualifications

• Demonstrate high level of integrity when capturing customer information.
• Comfortable with technology.
• Ability to partner with management on customer issues.

Responsibilities

• Create lasting impressions for customers.
• Verify and approve return processes.
• Maintain Cashwrap organization and cleanliness.

Skills

Polite and friendly

Positive attitude and energy

Ability to handle customer concerns

Job description

We believe that difference sparks brilliance so we welcome people and ideas from everywhere to join us in stretching whats possible.

At Tapestry being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition our creativity is unleashed. This global house of brands Coach Kate Spade New York Stuart Weitzman was built by unconventional entrepreneurs and unexpected solutions so when we say we believe in dreams we mean we believe in making them happen. Were always on a journey to becoming our best but you can count on this : Here your voice is valued your ambitions are supported and your work is recognized.

A member of the Tapestry family we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestrys commitment to equity inclusion and diversity.

Lead Cashier

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills at the Cashwrap. A Cashiers ability to offer friendly efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment understand the needs of their customers (and any waiting customer) and match their service appropriately.

Responsibilities

• Creating a lasting impression
• Act as an ambassador to the Insider Program
• Engaging customer in verbal and nonverbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
• Demonstrate high level of integrity when capturing customer information such as name address email (as permissible by state law) and maintain password confidentiality
• Perform cashier end of shift audits in partnership with store management
• Verify / approve / complete return process in accordance with Policy
• Ensure repairs are processed in accordance with Policy in partnership with management
• Ensure all damaged / scrap returns are labeled and ticketed in partnership with management
• Assist in training and development of Cashiers in partnership with management
• Monitor and report any equipment issues to management
• Maintaining SKU integrity
• Maintaining Cashwrap organization and cleanliness
• Maintaining media and cash accurately and in compliance with Policy
• Delivering product purchases to the customer appropriately

Knowledge, Skills, Abilities and Attitudes

• Polite and friendly
• Positive attitude and energy
• Takes ownership of role
• High level of personal and professional integrity
• Highly collaborative
• Appropriate sense of urgency
• Remains balanced and focused and maintains composure under pressure
• Awareness of environment at all times (i.e. customer other employees suspicious behaviors)
• Comfortable with technology
• Understanding of basic computer system operations
• Ability to handle customer concerns and answer their questions appropriately
• Ability to partner with management appropriately on customer issues

Schedule: Ability to work a flexible schedule to meet the needs of the business including nights weekends busy seasons and high retail traffic and sales days (including but not limited to the day after Thanksgiving Memorial Day Christmas Eve Mothers Day etc.).

Our Competencies for All Employees

• Courage : Doesnt hold back anything that needs to be said; provides current direct complete and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isnt upset when things are up in the air; doesnt have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people up down and sideways inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each persons career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in his / her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment hiring promotion compensation transfer training discipline and termination) are based on the applicants or employees qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs.

BASE PAY RANGE $20.00 TO $21.00 Hourly

Key Skills

Active Directory, Logistics Distribution, Bilingual, Import, Administration Support, Jboss

Employment Type: Hourly

Experience: years

Vacancy: 1

Hourly Salary: 20 - 21