Lead Business Analyst, ERP

Atlantic Packaging Products Ltd; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A packaging solutions provider in Toronto is seeking a Lead Business Analyst, ERP to drive the ERP transformation program. This role involves leading project teams, conducting business analysis, and facilitating business process changes. The ideal candidate will have a strong background in ERP implementations and at least 10 years of relevant experience. This position is currently hybrid, based in Scarborough, Ontario.

Benefits

Flexible working arrangements

Professional development opportunities

Qualifications

• 10+ years of experience in leading ERP and technology implementations.
• Extensive experience in business process modeling and data modeling.
• Ability to communicate fluently in French is an asset.

Responsibilities

• Act as the Functional lead on the ERP project.
• Lead business functional teams to ensure effective business transformation.
• Translate business requirements into a conceptual system design.

Skills

Business analysis

ERP implementation

Leadership

Agile methodologies

Customer focus

Education

University Degree in Business or Information Technology

Certification in Business Analysis (CBAP, PBA)

Tools

CRM Systems

ERP Systems

MES Systems

Supply Chain Systems

Financial Systems

Job description

Overview

From corrugated packaging, paper bags, retail displays, pre-print, supply and inventory management, paper mills and recycling, Atlantic is strategically positioned to provide customers with a total packaging solution.

The Opportunity

The Lead Business Analyst, ERP is an integral team member of Atlantic’s Transformation Management Office responsible for leveraging technology to revolutionize our core capabilities to maximize business outcomes. This role will join a growing team that will contribute to the digital delivery portfolio within Atlantic. Our technology projects underpin Atlantic’s digital strategy, which is focused on systems, data, and automation.

This role will ensure the successful, end-to-end delivery of the ERP transformation program through active enterprise engagement. The Lead Business Analyst, ERP will partner with the ERP Transformation Director to lead a team of Business Process Owners and Subject Matter Experts to execute the ERP deployment and will be responsible for execution of the ERP program plan, milestones, and deliverables to achieve service, quality, and timeliness of objectives.

As a Functional Lead, this role will be a lead and key facilitator within the project team and internal / external collaborators, leading business process development and automations, translating business needs to requirements, explaining technical concepts to non-technical users and acting as a bridge between the functional areas and the technical team.

Location : Scarborough, Ontario (currently hybrid)

Responsibilities

• Act as the Functional lead on the ERP project from conception to implementation.
• Partner with the ERP Transformation Director to lead business functional teams and project workstreams to ensure effective business transformation for all initiatives (roles, processes, organization) to drive the realization of identified business outcomes. Focus on process adoption, integration of new capabilities with ways of working, and drives associated systems usage. Ensure Business and IT is aware of key business changes and issues. Certify milestone and business outcomes accomplishments.
• Form strong, trust-based relationships with assigned business and functional leaders to ensure involvement and engagement in business / functional planning.
• Be involved and engaged proactively for consultation, challenge thinking, push back and escalate issues as needed, to be regarded as ‘Business IT Go-To’ person and Business strategic partner.
• Lead elicitation, analysis, validation, and documentation of business requirements and processes.
• Translate business requirements into a conceptual system design (including but not limited to business requirements document, high-level use cases, prototypes / mockups).
• Support the design, construction, and implementation phases by working closely with solution architects and / or 3rd party systems integrators and reviewing design documents and ensuring requirements are met.
• Lead QA and testing strategy, creation of test plans and test cases to ensure requirements are met, coordinating, and supporting business functional teams and project workstreams on testing initiatives, and reviewing defects and working with teams to determine the priority of fix and / or manual work around.
• Lead change management and transition of projects to business-as-usual activities.
• Travel within North America will be required.

Role Requirements

• University Degree in Business, Information Technology, or related major.
• Certification in Business Analysis (CBAP, PBA).
• 10+ years’ experience leading ERP and ancillary technology implementations, preferably in Manufacturing.
• Experience in business analysis, including elicitation and management of business requirements.
• Extensive experience in business analysis, and implementing business process modelling and improvement, data modelling, prototyping, and systems integrations.
• Experience working with different delivery methodologies (i.e., Waterfall, Agile, SAFE), with a focus on agile and iterative value creation in a customer-centricity environment.
• Experience with CRM, ERP, MES, Supply Chain, and Financial Systems.
• Experience with Enterprise Architecture and Data Governance would be an asset.
• Ability to communicate fluently in French would be an asset.

Competencies

Customer Focus - Personally demonstrates that external and internal customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and audits customer satisfaction with products or services.

Decision Quality - Gathers enough information to allow a pragmatic assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the short term and longer-term impact of decisions and keeps objectives in mind throughout the process. Communicates the impact and implications of decisions. Completes the appropriate level of due diligence required to make a quick, accurate decision.

Drive for Results - Achieves results within established timelines. Understands and demonstrates that intentions, activities and results are not the same. Pursues everything with energy, drive, and a need to finish; does not give up after finishing, even in the face of resistance or setbacks; consistently challenges self and others for results.

Leadership - The expectation of leadership is not reserved solely for only those who are in positions of authority, but from all employees. They demonstrate high integrity and are motivated by wanting to make a real difference to people by delivering a high-quality service for their customer and the organization. In positions of authority they : invest in development for the right people and identify and develop future leaders, and coach and provide candid feedback to others. They are visible and they model behaviors, competencies and values expected and inspire others to undertake challenging tasks and projects.

Teamwork - Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team. Ensures the right stakeholders are informed and involved where necessary. Is ready to “roll up their sleeves” as necessary.

Think and Act like an owner - Thinks and cares about the organization like an owner. Commits to and upholds organizational values, and core behaviors even under difficult circumstances. Demonstrates a strong sense of responsibility and dedication to the success of the organization. Takes appropriate risks, holds self and others accountable for measurable, high-quality, timely, and cost-effective results and openly raises a challenge even if others don’t.