Lead Alterations Specialist

David's Bridal; Vaughan; On-site; CAD 40,000 - 70,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

401K Program

Paid Vacation, Wellness Days & Hol

Mobility perks

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Generous Dream Maker Discount After Fi

Job summary

David’s Bridal is seeking a Lead Alterations Specialist in Vaughan, Canada, to manage fittings, alterations, and delivery of high-quality service. You will train staff, oversee sewing and finishing processes, and support sales by aligning alterations with customer needs.

The role emphasizes strong customer interactions, problem-solving, and collaboration with store teams to ensure a five-star experience for every guest.

Qualifications

• High School Diploma or degree required or equivalent.
• Prior retail experience in apparel or specialty store preferred.
• Experience with computerized POS system is required.

Responsibilities

• Welcome customers and communicate clearly in person and over the phone.
• Drive loyalty by making clientele calls and maximizing appointments.
• Lead alterations fittings and oversee sewing, steaming, and pressing to standards.
• Assist stylists in closing sales and explain how alterations enhance the dress for events.
• Train team members in fitting and sewing techniques.

Skills

Customer service

Phone skills

Conflict resolution

Sales support

Team leadership

Education

High School Diploma or degree

Tools

POS system

Job description

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

Lead Alterations Specialist is responsible for completing all fittings and alterations to the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Lead Alterations Specialist is a member of the store team and demonstrate the value and qualities of the David’s Bridal brand. This role will report to the Store Manager

Essential Job Functions

• Welcome all customers with genuine, and friendly enthusiasm over the phone and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict. Responds promptly to all customer questions by providing product and service information.
• Drives customer loyalty by making clientele calls to maximize appointments, builds and provides customer service. 80% for Bridal, 30% for Dress.
• Floor Manager during peak sales times to offer fit and alterations consultations.
• Assists stylists in closing sales by consulting with customers regarding gown fit and customization. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options
• Lead and oversee all alterations fittings, sewing, steaming, pressing and spot cleaning of garments to company standards.
• Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
• Trains Alterations Specialists in fitting and sewing techniques
• Ensures ongoing product education for all Alterations team members
• Communicate daily sales goal achieved to Store Manager
• Use all approved systems and processes to manage the customer’s flow to deliver a 5 Star Customer Experience
• Maintain high dress code standards per her/himself per dress code

Physical Demands

• While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for long periods of time.

Education & Credentials

• High School Diploma or degree.
• Prior seeing experience required, preferably in bridal and/or special occasion production environment
• 1-2 years prior retail experience in an apparel or specialty store environment
• Prior experience with computerized POS system and ability to use one

Full Time Opportunity –

• Rewarding Environment and Competitive Pay
• Generous Dream Maker Discount After First Pay Period
• Referral Incentive Program
• Dayforce Wallet – Get Paid Early!
• Health/Dental/Vision Insurance
• 401K Program
• Paid Vacation, Wellness Days & Holidays, including your Birthday off!
• Pet Benefits

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at [e-mail] or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Policy: Candidate Use of AI in Live Interviews

We conduct interviews to evaluate each candidate’s own knowledge, judgment, and communication. During any live interview (virtual or in-person), candidates must not use real-time generative AI tools to compose or feed their answers. Candidates may use assistive technologies (e.g., screen readers, live captions) and may request reasonable accommodation in advance.

Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The standard base pay range for this role is posted at a minimum and maximum rate.

The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the provinces this role is posted in and may not be applicable to other locations. At David’s Bridal, it is rare for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.