Lead AI Workflows Engineer

Xero; Vancouver; On-site; CAD 140,000 - 190,000; Full time

Job summary

Xero seeks a Lead Engineer for its Internal AI Accelerator Squad in Vancouver to drive AI-native transformation. You will deploy agentic AI workflows, partner with product owners and SMEs, and ship reusable automation patterns across the business.

You will design and iterate AI agents and workflow orchestrations using Claude, Gemini, and MCP, integrating with Salesforce, Workday, Slack, and NetSuite while ensuring safety and auditability in production deployments.

Qualifications

• Proven delivery of AI-driven solutions such as agents, copilots, or RAG systems using LLMs (Claude / Gemini).
• Hands-on experience building and operating production automation using APIs and cloud infrastructure.
• Strong ability to partner with non-technical stakeholders to translate business pain points into technical designs.

Responsibilities

• Lead delivery of high-stakes AI agents from discovery to production.
• Embed within internal business teams to co-design and operationalise workflows.
• Define patterns, guardrails, and tooling for intelligent automation.

Skills

Python

TypeScript

Systems thinking

Stakeholder collaboration

SDKs & webhooks

Tools

Claude

Gemini

MCP

Salesforce

Workday

Slack

NetSuite

Job description

• As a Lead Engineer within the Internal AI Accelerator Squad, you will be at the forefront of Xero’s transformation into an AI-native company. You will act as a forward-deployed engineer, embedding yourself within various internal business teams to co-design and operationalise agentic AI workflows that remove manual toil and fundamentally reshape how our people work end-to-end
• Your impact extends beyond the code; you will lead the delivery of high-stakes AI agents from discovery to production, while acting as a technical partner and evangelist. By defining the patterns, guardrails, and tooling for intelligent automation, you will create the blueprint that enables the rest of Xero to harness the power of AI safely and effectively
• You will join a dedicated, high-velocity squad focused on boosting the adoption of agentic AI and intelligent automation across the global business. The team connects through a shared mission of rapid experimentation and “vibe-coding,” working closely with product owners and SMEs to turn complex, messy workflows into elegant, automated solutions
• Designing and iterating on AI agents and workflow orchestrations using tools like Claude, Gemini, and MCP
• Integrating AI systems with core enterprise platforms including Salesforce, Workday, Slack, and NetSuite
• Developing reusable automation patterns and shared templates to be used by the business
• Building evaluation and monitoring frameworks to measure performance and ensure the safety of AI-native workflows

You are a natural coach who enjoys uplifting the AI fluency of those around you through pairing, workshops, and clear communicationA systems-thinking approach is part of your toolkit, allowing you to design agents with security, auditability, and controlled blast radius at the forefrontYou possess proficiency in programming languages such as Python or TypeScript and feel comfortable navigating SDKs and webhooksYou have a track record of partnering with non-technical stakeholders to translate business pain points into technical solution designsYour background includes hands-on delivery of AI-driven solutions such as agents, copilots, or RAG systems using LLMs like Claude or GeminiYou bring a wealth of experience in building and operating applications or automations within production environments, particularly involving APIs and cloud infrastructure