Lead AI Platform Owner

Thomson Reuters; Toronto; Hybrid; CAD 118,000 - 168,000; Full time

Benefits offered by this job

Hybrid work model

Flexible policies (Flex My Way)

Career development & growth

Comprehensive benefits & wellness

Culture & inclusion

Job summary

Thomson Reuters is seeking a Lead AI Platform Owner to combine platform engineering expertise with leadership in bringing AI into production. You will own OS builds, patching, lifecycle, and act as the top escalation point for complex incidents while driving AI-enabled automation to reduce toil and MTTR.

The role emphasizes change leadership, standards, and stakeholder alignment, with cross-functional collaboration across architecture, security, and vendors.

Qualifications

• 5-7 years of platform/database/storage engineering experience.
• Experience with AI for operations, incident triage, root cause analysis, and automation.
• Ability to lead change and coach 1st line teams while protecting SLAs.

Responsibilities

• Platform engineering depth — packaging and hardening OS builds, agent stacks, patching and config standards across the estate.
• AI-driven operations innovation — piloting and scaling AI/automation use cases for incident triage, RCA, runbook execution, and predictive monitoring.
• Thought leadership — articulating an AI-for-operations vision, authoring white papers and R&D positions.
• Change management — driving adoption of new practices, coaching 1st line teams, managing risk while protecting SLAs.
• Incident and change discipline — major incident leadership, RCA and rigorous change control in a regulated production environment.
• Service improvement measurement — evidencing reductions in incident volume and MTTR from process redesign and automation.
• Solution design & planning — translating requirements into builds, costed designs, and multi-workstream plans.
• Automation and IaC fluency — scripting, configuration management, and pipeline-driven platform delivery.
• Documentation — run books, technical policies, and AI governance/guardrails.

Skills

Platform engineering

AI operations

Change management

Incident leadership

Automation scripting

Vendor management

Cross-functional collaboration

Technical leadership

AI governance

Tools

Claude

Microsoft stack

Copilot

Gemini

Job description

Thomson Reuters is seeking a Lead AI Platform Owner. This position pairs deep platform engineering expertise with the thought leadership needed to bring AI into production operations. The person owns the build, hardening, patching, and lifecycle of the operating system and platform estate, and serves as the top escalation point for complex incidents — while simultaneously identifying where AI and automation can replace manual toil, reduce incident volume, and shorten recovery times. Success depends as much on change leadership as on engineering: shaping standards, winning stakeholder buy-in, and guiding 1st line operations through new AI-enabled ways of working without disrupting service levels.

About The Role

• Platform engineering depth — packaging and hardening approved OS builds, management agent stacks, patch currency, and configuration standards across the estate
• AI-driven operations innovation — identifying, piloting, and scaling AI/automation use cases for incident triage, root cause analysis, runbook execution, and predictive monitoring
• Thought leadership and evangelism — articulating an AI-for-operations vision, authoring white papers and R&D positions, staying ahead of emerging tooling
• Change management and adoption — driving organizational uptake of new practices, coaching 1st line teams, managing risk and resistance while protecting SLAs
• Incident, problem, and change discipline — major incident leadership, RCA, and rigorous change control in a regulated production environment
• Service improvement measurement — instrumenting and evidencing reductions in incident volume and MTTR from process redesign and automation
• Solution design and implementation planning — translating requirements into physical builds, costed designs, and multi-workstream delivery plans
• Automation and infrastructure-as-code fluency — scripting, configuration management, and pipeline-driven platform delivery
• Standards, compliance, and documentation — run books, technical policies, and AI governance/guardrails to document-control standards
• Cross-functional influence — partnering with architecture, security, development, vendors, and the business to land change

About You

• 5-7 years of engineering in platform/database/storage
• Deep experience in Claude, Microsoft stack, Copilot, Gemini
• Platform engineering — OS hardening, golden image packaging, patch management, agent stacks
• Database engineering — performance monitoring, indexing, stored procedures, standby/replication, backup & recovery
• Storage engineering — SAN switch installs, disk consolidation/assignment, replication, storage standards
• Network engineering — routing, rule sets, port/NIC configuration, run book and config standards
• Application engineering — code review, design defect remediation, dev team interface
• Monitoring, capacity planning, performance tuning, backup & recovery
• Automation & scripting
• Technical lead / SME point of escalation
• Solution design & requirements definition
• Multi-workstream implementation and project planning
• Cost/design estimation and solution sign-off
• Technical documentation, run books, standards & policy authoring
• Cross-functional stakeholder collaboration
• Team mentoring; deputizing for team manager
• Continuous service improvement (CSI)
• Risk and issue ownership
• Technical R&D and white paper contribution
• Experience using Chat GPT for engineering
• Involvement in industry groups, forums, and/or seminars
• Vendor and third-party management

New Position: This position is open due to an existing vacancy to support our evolving business needs.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact:We are one of the few companies globally that helps its clients pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role.
In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $117,700 USD - $218,600 USD. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $102,200 USD - $189,800 USD. For Ontario, Canada, the base compensation range for this role is $118,200 CAD - $168,200 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at [e-mail]. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations.
More information about Thomson Reuters can be found on thomsonreuters.com