Le Responsable de livraison (Delivery Executive)

SAP; Montreal; Hybrid; CAD 260.000 - 310.000; Vollzeit

Zusammenfassung

SAP SE is seeking a Delivery Executive in Canada to provide program oversight for one or more Value or Strategic accounts. You will ensure delivery is on time, on budget, and aligned with customer objectives, while positioning additional SAP services to drive value and growth.

The role requires senior leadership, governance, and the ability to navigate complex, global accounts. Proficiency in English is essential for Quebec roles, with French bilingualism strongly preferred.

Qualifikationen

• 10+ years of SAP program management experience.
• Experience in Canada Public Sector.
• Experience delivering software in enterprise environments (Fortune 100 or larger).
• Superior-grade project financials business acumen (forecasting, allocated revenue).
• PMP certification and/or other industry/project management certifications.
• Bachelor's degree required; Master's preferred.
• French bilingual, English proficiency for Quebec roles.

Aufgaben

• Provide program governance and oversee delivery for Value/Strategic accounts.
• Coordinate with customer, Services Client Partner, and partners to ensure successful SAP solutions implementation.
• Manage relationships, escalations, and co-innovation engagements at senior levels.
• Oversee multiple SAP LOBs and partner coordination to close software deals.
• Identify and develop long-term value plans with customers to expand SAP services.
• Guide project teams on resource strategy, issues, escalation, and execution.
• Expand opportunities with Service Sales and communicate opportunity status and revenue KPIs.

Kenntnisse

SAP Program Management

Client Relationship Management

PMP Certification

French Bi-lingual

Financial Acumen

Strategic Program Governance

Ausbildung

Bachelor's degree

Master's degree

Tools

Activate Methodology

Jobbeschreibung

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The SAP Delivery Executive (DE) provides effective project/program oversight for one or more Value or Strategic accounts. In this billable role, the DE works closely with the customer, the Services Client Partner, and other partners to ensure the overall success of the implementation of SAP solutions and is a significant contributor to the overall success of the customer relationship. The DE is in charge of ensuring that effective Program Governance is established for each account and is the primary point person from delivery aligned to the customer executives throughout the services lifecycle, from sales support through implementation and post-go live. In addition to delivery support, the DE is tasked with positioning additional SAP Services in support of the success of the customer. The DE may be required to provide oversight for PDDs, DMs, and/or PMs, and ensures collaboration in their account(s).

What You'll Do

• Assist the SAP license sales team in the closing of any software deals by providing oversight to the implementation planning & estimating and coordinating multiple SAP LOBs and partners as required.
• Conversant across sales, solutioning, and delivery. Ability to operate at both the strategic and tactical levels, as well as see and articulate the bigger picture.
• Proven expertise in managing impactful customer relationships, customer escalations, co-innovation engagement and projects. Be comfortable working at the most senior levels of SAP’s client organizations. Have sound knowledge of the SAP market and competition; a proficient negotiator who has experience in ensuring customer success and achieving customer references.
• During implementations, manage overall services relationship between customer, partner and SAP to ensure that projects / programs are delivered on-time, within budget and with the highest levels of customer satisfaction through billable consulting.
• Business development - actively identifies and develops business opportunities; creates long term value plans with customer to achieve customer business objectives and expanding SAP services on the account.
• Responsible for analyzing and executing on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy, and communicating project goals at a strategic level
• Provides guidance to the SAP project team including resource strategy, issues and escalation management, project execution, and general information. Work with CP when new Service Sales opportunities are identified to expand business and continually inform Management of opportunity status and revenue KPIs for their Value or Strategic Account(s)
• Have experience of managing successfully in a networked and matrixed team environment. Well-developed network with SAP market unit colleagues, especially sales, consulting, presales, engagement success and the broader CS&D.
• Provide talent and workforce management by following a robust career framework that includes skills enhancement and career development planning.
• Support administrative and cultural excellence by demonstrating behaviors consistent with our values-based culture: Customer Focus, Quality, Product Excellence, Integrity, Commitment, and Passion.

What you Bring

• 10+ Years of SAP Program management experience
• Must have experience working in Canada Public Sector
• Must have experience delivering software in Enterprise Environments (Fortune 100 or larger)
• Must have superior-grade project financials business acumen (forecasting, allocated revenue, etc.)
• Deep engagement management, relationship building and de-escalation skills. Proficient in Program and Change Management, Process Improvement Analysis and Escalation methodology, with PMP certification and /or other industry and project management certifications. Expert level knowledge of SAP methodologies such as Activate and SaaS delivery. Ability to consistently achieve results and exceed targets.
• Bachelor's degree is required, Master’s degree preferred
• French Bi-lingual

Where you belong

At SAP, you will join a global community of engagement delivery professionals who believe that great customer outcomes do not happen by accident - they are built through expertise, trust, and relentless follow-through. At the Expert level, you will work with some of SAP’s most strategic customers, operating at the intersection of technology adoption and long-term partnership. Your work will be visible, your impact measurable, and your voice heard in shaping how engagement delivery evolves at SAP.

If you thrive when the work is complex, the relationships are high-stakes, and the outcomes are real - you belong here.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP Equal Employment Opportunity

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 260,000 310, 000(CAD). The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition and Travel Information

Requisition ID: 459831 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 70% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid