Large Fleet Workout Analyst

Teleperformance; Toronto; Hybrid; CAD 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Medical and Dental benefits

Employee Assistance Program

Rewards & Recognition

Incentive programs

Zusammenfassung

Teleperformance in Toronto seeks a seasoned Collections professional to manage delinquent accounts and negotiate payment plans while maintaining customer focus. The role emphasizes analytical review of financial data and adherence to credit rules in a hybrid work setting.

You will collaborate with teams to optimize recovery opportunities, support extensions, and uphold service levels with integrity and professionalism.

Qualifikationen

• Bachelor’s degree in Business Administration, Finance, economics or equivalent.
• 3+ years in Customer Service and Collections.
• Strong communication and interpersonal skills; problem-solving ability.
• Credit adjudication experience and financial statement analysis a plus.

Aufgaben

• Manage past due accounts from delinquency to final resolution.
• Negotiate payment plans and extensions while protecting company value.
• Analyze financial data and risk to guide collection actions.
• Ensure compliance with local and global credit rules.

Kenntnisse

Customer Service

Collections

Communication

Problem-solving

Financial Analysis

Credit Adjudication

French (asset)

Ausbildung

Bachelor’s degree in Business Administration or Finance

Jobbeschreibung

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than500,000 employees,developmentof an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world’s Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, weremaintrue to our core values of integrity, respect, professionalism,innovationand commitment.

• Autonomous - We encourage and trust your decision-making skills
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

About the Job

Manage assigned list of past due accounts from first day delinquency to final resolution. Work toestablishan outcome that will cure delinquency by collecting past due amounts in a professional and courteous manner with specific emphasisoffulfilling the company value ofmaintainingand building Customer Focus. Analyze payment relief requests by completing workout write up in designated credit system (eCP). This includes detailed financial analysis ofBalanceSheet, Income Statements and Cash Flowstatementand projections provided by customers. Responsible for negotiating, arranging payment plans, and skip tracing to minimize the organization’s losses. Special attention must be applied to high-risk accounts thatrepresentsignificant exposure to the company.Provide assistanceas needed to customers in the form of either an extension or restructure. Ensure compliance with all applicable regulations including both the local and global Credit Rules.

Responsibilities

What You Drive:

• Delivering results in line with the company’s targets& objectives. Effectively work assigned queue of accounts.Make outbound calls and ensure timely collections of payments and/or establish payment plans as needed to support customer situations until final resolution.Complete extension or restructure requests and provide recommendations toCollectionsTeamincluding analysis of the associated risk and benefits.
• Responsible for exception processing, liaise with trustees, attorneys, repossession agents and skip agencies or other approved vendors to maximize recovery opportunities. Ensurehigh riskand complex accounts aremonitoredand escalated when needed. Gather facts and information and analyze to ensure we are providingappropriate solutionsor taking the next best action on an account.
• Monitor existing portfolio of suppliers; seek opportunities to expand and contract vendor engagements while focusing on efficiency and effectiveness;establishgovernance for ongoing vendor relationship management. Build mutual accountability to create partnerships with vendors, actively developing and monitoringcontracts& SLAnegotiated, with the Procurement team.Identify, quantify,reportand manage all risks associated with outsourcing opportunities, processoptimizationand/or operational efficiencies; champion support for opportunities with management.
• Provide support to team members in the collections department and communicate/work with other departments to resolve matters. Support extension and vendor approvals for the collections team based on established LOAs.
• Support continuous process improvements for the collections team with a focus on validating andmaintainingup-to-date procedures in Compass. Work closely with other departmental subject matter experts to share best practices, trainstaffand improve overall department knowledge of collections. Support projects and special assignments as a subject matter expert.
• Ensure compliance with both local and global credit rules and any other applicable regulations.
• Special Assets Committee presentations and Risk review reports.

Preferred Skills

• Bachelor’s degree in Business Administration, Finance,economicsor Equivalent work experience in the finance industry
• 3+ years of experience in Customer Service and Collections
• Strong communicationand interpersonal skills whether in a leadership or group member role
• Solid problem-solving and decision-making skills
• Strong Financial Statement Analysis skill
• Commercial funding experience
• Credit Adjudication experience
• French language speaking/writing is an asset

Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum thatallowfor vertical and horizontal growth throughour multiplelines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid9 weeksof training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Salary

• Competitive –commensuratewith experience

Location

• Hybrid, 75 Eglinton Ave E. Toronto, ON M4P 3A4(3 days on-site and 2 days remote)

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited toparticipatein the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer