Labour and Employee Relations Manager

TVO; Toronto; Sur place; CAD 90 000 - 100 000; Plein temps

Résumé du poste

TVO Media Education Group is seeking a Labour and Employee Relations Manager to provide practical, solutions-focused labour relations support in a highly unionized environment at our Toronto office. You will advise leaders on interpretation of collective agreements, grievances, investigations, performance management and conflict resolution.

You will partner with union representatives and other stakeholders to resolve issues, conduct investigations, and support settlements while staying compliant

Qualifications

• Minimum 5 years in a multi-union public sector environment.
• Experience leading investigations, grievances and negotiations.
• Strong interpretation of collective agreements and advising managers.
• Knowledge of Ontario labour and employment legislation.
• Experience in policy guidance, discipline and performance management.

Responsabilités

• Provide day-to-day labour and employee relations advice to managers.
• Support administration of policies and collective agreements; address discipline and attendance issues.
• Collaborate with union reps and stakeholders to resolve issues and grievances.
• Conduct fact-finding, workplace reviews and investigations; prepare documentation and recommendations.
• Research and prepare materials for bargaining, responses and arbitration preparation.
• Coordinate with HR, payroll and finance to implement settlements and changes.
• Develop manager resources and training; coach leaders in unionised and non-unionised environments.
• Monitor legislation and practices to ensure compliance and continuous improvement.
• Maintain accurate files and records to support decisions.

Connaissances

Labour relations

Investigations

Grievances

Negotiations

Policy interpretation

Employment legislation

Conflict resolution

Advisory to leaders

HR generalist

Formation

HR/IR/Law/Business Admin education

Outils

HRIS

Description du poste

Position Title: Labour and Employee Relations Manager

Employment Type: Full-Time Staff | Non-Union

Annual Salary Range: $90,000 - $100,000

Division: People & Culture

Reports To: Director, Labour and Employee Relations

Location: 2180 Yonge Street, Toronto, ON

TVO Media Education Group ( TVO ) is devoted to inspiring learning that changes lives and enriches communities. We are an internationally recognized digital learning organization that strives to engage, inform, and educate Ontarians of all ages.

Who we are

We are an agency of the Ontario Ministry of Education and a registered charity that contributes to learning, civic engagement, and public service media across Ontario. We provide free, trusted, and accessible educational content that can support Ontarians of all ages, regardless of background, location, or circumstance. To fulfill our mandate, TVO delivers curriculum-connected resources through TVO Learn and TVOkids, offers Ontario’s largest online high school through TVO ILC, and produces journalism, documentaries, current affairs programming, and podcasts with TVO Today that help Ontarians understand the issues shaping their communities.

What we’re looking for

TVO is seeking a seasoned generalist to fill a role as a Labour and Employee Relations Manager to provide practical, solutions-focused labour and employee relations support in a highly unionized environment. This role advises leaders on collective agreement interpretation, grievances, investigations, performance management, and conflict resolution while supporting a constructive, collaborative labour relations culture.

How you will make an impact

• Provide day-to-day labour and employee relations advice to managers and People & Culture colleagues, including guidance on collective agreement interpretation, employment legislation, policies, past practice and risk-informed options.
• Support the administration of TVO’s policies and collective agreements by helping leaders address issues related to discipline, performance management, attendance, accommodation, restructuring, workforce planning, terms and conditions of employment and other workplace matters.
• Work collaboratively with union representatives, managers and internal stakeholders to resolve employee relations issues and grievances in a fair, constructive and timely manner, including participation in grievance meetings, labour-management discussions and follow‑up actions.
• Conduct fact‑finding, workplace reviews and investigations related to employee concerns, policy breaches, discipline, respectful workplace matters and other labour and employee relations files; prepare clear documentation, findings and recommended next steps.
• Research, analyze and prepare background materials for collective bargaining, grievance responses, arbitration preparation, settlement discussions and labour relations planning, including comparator research, trend analysis and documentation review and share recommendations with the Director, Labour and Employee Relations.
• Support the implementation of negotiated settlements, collective agreement changes and labour relations commitments by coordinating with People & Culture, Total Rewards, HRIS, Payroll, Finance and operational leaders as required, ensuring downstream impacts are understood and implemented accurately.
• Help develop and deliver manager resources, communications and informal training and coach leaders to strengthen their confidence in managing within a unionized and non‑unionized environment and applying People & Culture policies consistently.
• Monitor relevant labour and employment legislation and emerging labour relations practices to support compliance and continuous improvement on matters related to employment standards, labour relations, occupational health and safety, human rights and accessibility, short term disability, accommodations and attendance management.
• Maintain accurate file documentation, notes, reports and records that support informed decision‑making, timely follow‑up and defensible labour and employee relations outcomes.
• Apply conflict resolution, facilitation and mediation skills to support effective workplace problem‑solving and maintain respectful working relationships with employees, leaders, union partners and colleagues.

What you will bring to TVO

• Post‑secondary education in Human Resources, Industrial Relations, Labour Relations, Law, Business Administration or a related discipline; equivalent combinations of education and experience will be considered.
• Minimum of 5 years of experience working in a multi union public sector environment, leading investigations, grievances and negotiations.
• A strong interest and experience in the use of AI in a human resources environment.
• CHRP or CHRL designation is an asset.
• Progressive labour and employee relations experience in a unionized environment, with demonstrated ability to interpret and administer collective agreements and advise managers on workplace issues, combined with a broad HR generalist expertise
• Strong working knowledge of Ontario labour and employment legislation, including employment standards, labour relations, occupational health and safety, human rights and accessibility requirements.
• Experience supporting grievance management, workplace investigations, discipline, performance management, accommodation, restructuring or workforce change files.
• Strong research, analytical and writing skills, with the ability to prepare clear summaries, recommendations, briefing materials, investigation documentation and labour relations records.
• Sound judgment, discretion and diplomacy when handling confidential, sensitive and/or complex workplace matters under time pressure.
• Excellent interpersonal communication, facilitation and conflict resolution skills, with an inclusive and collaborative style that builds trust with leaders, employees, union representatives and colleagues.
• Ability to manage multiple priorities, meet deadlines, follow through on details and work effectively in a fast‑paced environment where issues may be urgent, sensitive or ambiguous.
• Self‑starter with proven ability to pivot between strategic and hands‑on work.
• Motivated to pursue new and alternative strategies along with a focus on continuous improvement.
• Strong service orientation, mature judgment, attention to detail.
• You live our values: we value bold thinking, we embrace change, we thrive with diverse voices, we honour our commitments, we’re better together

What we offer

Working at TVO, you’ll have the opportunity to do meaningful work that impacts millions of Ontarians. You’ll belong to a diverse, tight‑knit community of talented colleagues who share a passion for education. With learning at the centre of everything we do, we invest in developing our people and promoting a culture of continuous learning. You might even get to meet Polkaroo!

We hope you’ll consider joining us.

Applications will be accepted until 4:00pm on October 30, 2026.

Please Note:

We are hiring for an existing vacancy on our team and expect to move forward with screening and interviewing candidates shortly after the posting closes.

The posted salary range reflects the target hiring range for the position. Final compensation will be determined based on a number of factors including qualifications, relevant experience, and internal equity.

TVO does not use artificial intelligence (AI) or automated decision‑making tools to screen, assess, or select candidates. All applications are reviewed by the hiring team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process (e.g., including alternate formats of materials, accessible meeting rooms). If you are seeking accommodations during the application or interview process, please advise us as soon as possible so that appropriate arrangements can be made by sending your request to [e-mail] .