Lab Support Installation Specialist

Ciena; Ottawa; On-site; CAD 59,000 - 95,000; Full time

Job summary

A leading global technology company in Ottawa is seeking a Lab Support Installation Technician to perform installations of telecommunications and data center equipment. The ideal candidate will have over 5 years of experience in a related field, strong knowledge of R&D labs, and expertise in installation and troubleshooting of telecom systems. This position offers a comprehensive benefits package and competitive salary, with an annual pay range of $59,100 - $94,300.

Benefits

Medical, dental, and vision plans

401(K) with company matching

Employee Stock Purchase Program

Paid sick leave and vacation time

Qualifications

• 5+ years of experience in R&D customer support or related fields.
• Strong knowledge in telecom installations and data center setups.
• Familiarity with structured cabling standards.

Responsibilities

• Perform installations of telecommunications and data center equipment.
• Install and test communications cabling like Ethernet and fiber optics.
• Support installation of servers, switches, and storage appliances.
• Adhere to Health & Safety regulations during all tasks.

Skills

R&D customer support experience

Telecommunications knowledge

Data center infrastructure expertise

Installation and troubleshooting skills

Detail-oriented installation

Education

College diploma in a technical field or equivalent experience

Job description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

At Ciena, we are pioneers in the networking and telecommunications industry, committed to delivering innovative solutions that shape the future. We are seeking a dedicated and skilled Lab Support Installation Technician to join our team and contribute to our dynamic R&D ecosystem. This role is integral to supporting cutting‑edge activities across Ciena Labs, including hardware and software design, verification, and product support. If you are passionate about telecommunications, data center infrastructure, and hands‑on installation work, we invite you to be part of our journey.

How You Will Contribute

• Perform installations of industrial telecommunications and data center equipment, ensuring precision and efficiency.
• Install, terminate, and energize DC power cabling in alignment with equipment specifications.
• Handle installation, termination, and testing of communications cabling, including Ethernet, fiber optics, coax, and BIX.
• Conduct installation and cleaning of fiber optics cables to maintain optimal functionality.
• Execute physical installations of frames, racks, shelves, and data center hardware.
• Support the installation of telecom equipment (Ciena and third‑party) and data center equipment such as servers, switches, and storage appliances.
• Adhere to Health & Safety regulations and company guidelines throughout all tasks.

The Must Haves

• 5+ years of experience in R&D customer support, telecom, or data center environments.
• Strong knowledge of R&D labs, telecom installations, and data center infrastructure.
• College diploma in a technical field or equivalent experience preferred.
• Expertise in telecom and data center equipment, installation, and troubleshooting.
• Familiarity with structured cabling standards and ability to install, terminate, and test structured cabling systems (e.g., Cat5e/Cat6/Cat6A, MPO/MTP fiber).
• Skilled in organizing cable pathways, dressing, routing, and maintaining compliance with TIA/EIA cabling standards.

Nice to Haves

• Ability to work independently while managing daily tasks and priorities.
• Detail‑oriented approach to installation and documentation.
• Strong mechanical aptitude and ability to work across functional teams.
• Team player with a collaborative mindset.
• Customer‑oriented focus, ensuring high‑quality service and support.

Pay Range

The annual pay range for this position is $59, 100 - $94, 300

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non‑Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company‑paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.