Lab Patient Technician (OPSEU Thunder Bay)

LifeLabs Medical Laboratory Services; Northwestern Ontario; On-site; CAD 25,000 - 33,000; Part time

Benefits offered by this job

Extended Health Care

Dental Care

Life Insurance

Retirement Savings Plan

Vacation and Wellness Days

Employee Wellness programs

Professional development reimbursement

Job summary

LifeLabs Medical Laboratory Services is seeking a Lab Patient Technician to support specimen collection and processing across Thunder Bay locations. You will greet patients, prepare specimens, perform phlebotomies, and document results, contributing to high-quality diagnostic services.

The role supports a part-time float schedule (Mon-Fri, 6:00 am–5:30 pm) with potential placement at multiple Thunder Bay sites. A MLA or Phlebotomy course is a plus, though not required.

Qualifications

• Graduate of an approved Laboratory Assistant program or equivalent.
• Phlebotomy experience is an asset.
• Excellent communication and customer service are essential.

Responsibilities

• Greet patients, collect information, and ensure test protocol is followed.
• Perform phlebotomies and connect/disconnect holter monitors; perform ECG tracings.
• Conduct special test collections (drug screens, paternity tests, clinical trials) and complete related documentation.
• Maintain client relationships and respond to inquiries.
• Data entry of patient demographics and requisition information.
• Prepare specimens for transportation and testing.

Skills

Phlebotomy

Excellent communication

Customer service

Computer skills

Privacy/confidentiality

Empathy

Education

Laboratory Assistant program or equivalent

Tools

Phlebotomy equipment

Job description

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

As a Lab Patient Technician, you will be responsible for the specimen collection process, from greeting patients through to preparation of specimens for transportation. This is an important role in patient care and our business and will let you see the difference that you make in patients’ lives.

Status: Part Time (Float)

Schedule: Monday - Friday, 6:00am - 5:30pm

Additional requirements: This is a float position, and the successful candidate may be scheduled to work at any of the three Thunder Bay locations: 1040 Oliver Road, 1265 Arthur Street, or 194 Court Street. The role operates Monday to Friday between 6:00 a.m. and 5:30 p.m., and candidates must be available to work Wednesdays. A Phlebotomy or Medical Laboratory Assistant (MLA) course is considered an asset; however, it is not a requirement for the position

Number of positions: 1

Start Date: ASAP

Union: This is part of the OPSEU Thunder Bay collective agreement

This vacancy is for an existing position.

Your Responsibilities Will Include

• Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
• Perform phlebotomies, connect/disconnect holter monitors, and perform ECG tracings.
• Perform special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation.
• Maintain client relationships, including responding to inquiries and following up on requests.
• Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
• Prepare specimens for transportation and testing.

What You Will Bring To The Role

• Graduate of an approved Laboratory Assistant program or equivalent are preferred.
• Phlebotomy experience is an asset.
• Excellent communication skills.
• Good computer skills with a minimum typing speed of 40 wpm.
• Strong customer/patient service with the ability to relate to patients and clients even in stressful situations
• Strong empathy, flexibility, adaptability to change, and problem solving skills
• Ability to maintain the strictest standards of patient privacy and confidentiality.

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In Addition To a Competitive Compensation Package, LifeLabs Provides a Comprehensive Total Rewards Program, Specific To The Job Position. Your Package May Include

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [e-mail].

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.