Lab Patient Technician OPSEU- Part Time- Thunder Bay

LifeLabs; Northwestern Ontario; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading diagnostics laboratory is seeking a Lab Patient Technician to join their team in Thunder Bay, ON. This part-time role includes responsibilities such as performing phlebotomies, managing client relationships, and data entry. The ideal candidate will have a background in laboratory assistance, strong communication skills, and the ability to maintain patient confidentiality. The compensation range is $24.02 - $28.05 per hour, with additional wellness benefits.

Benefits

Retirement Savings Plan

Vacation Entitlement

Employee Wellness Program

Employee Giving Program

Professional development reimbursement

Qualifications

• Graduate of an approved Laboratory Assistant program or equivalent.
• Phlebotomy experience is required.
• Excellent communication skills are essential.
• Good computer skills with a minimum typing speed of 40 wpm.
• Ability to maintain strict patient privacy and confidentiality.

Responsibilities

• Greet and provide information to patients about specimen collection.
• Perform phlebotomies and ECG tracings.
• Conduct special test collections like drug screens and paternity tests.
• Maintain client relationships and respond to inquiries.
• Complete data entry of patient demographics and requisition information.
• Prepare specimens for transportation and testing.

Skills

Phlebotomy experience

Excellent communication skills

Good computer skills

Education

Graduate of an approved Laboratory Assistant program

Job description

Overview

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are centred around our customers, and behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has been recognized for an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results they can trust. We live values of agility, customer-centred care, caring and teamwork to empower a healthier you.

LifeLabs is currently looking for a Lab Patient Technician to join our team in Thunder Bay, ON. This is a part-time role working up to 20 hours per week, suitable for an individual with a flexible schedule and includes the opportunity to pick up additional shifts at other LifeLabs locations.

Hours of operation: Thunder Bay PSCs are M-F 7:30am-5:00pm. Employees can be scheduled at any of the 3 locations; shifts range 4-8 hours in length. Expectation is to cover last minute sick calls and potentially be scheduled for vacation coverage.

Responsibilities

• Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
• Perform phlebotomies, connect / disconnect holter monitors, and perform ECG tracings.
• Perform special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation.
• Maintain client relationships, including responding to inquiries and following up on requests.
• Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
• Prepare specimens for transportation and testing.

Qualifications

• Graduate of an approved Laboratory Assistant program or equivalent.
• Phlebotomy experience.
• Excellent communication skills.
• Good computer skills with a minimum typing speed of 40 wpm.
• Ability to maintain the strictest standards of patient privacy and confidentiality.

Nice to have / Desired attributes

The right person for this role will be focused on great customer/patient service and be able to relate to patients and clients even in stressful situations. Key qualities include empathy, flexibility, adaptability to change, and problem-solving skills.

Employer values and culture

We are looking for passionate individuals who share in the importance of our values: Caring, Customer Driven, Agile and One Team, and who can live these values with us every day. We are committed to Diversity, Equity and Inclusion (DEI) and creating an environment where people can be their true selves.

We are Stronger Together and value the unique perspectives each team member brings.

Additional information

Hiring Range: 24.02 - 28.05 per hour. The final salary recommendation will be determined based on experience, education, market conditions, and internal equity.

Location: This is an in-person role in Thunder Bay, ON.

Benefits and programs:

• Retirement Savings Plan: The LifeLabs plan provides members with an easy way to save for retirement, with company contributions.
• Vacation Entitlement: Vacation pay is applied to each pay.
• Employee Wellness: Award-winning wellness program focused on physical, emotional, and financial well-being, with recognized mental health supports.
• Employee Giving program: Supports employees who donate, fundraise, or volunteer for Canadian charities or non-profits.
• Professional development and membership reimbursement; access to WorkPerks, discounts, and optional health-related benefits.

We are committed to the ongoing development of our DEI program and aim to create an inclusive workplace where everyone feels accepted, valued, and respected. At LifeLabs, we believe we are Stronger Together and welcome diverse perspectives.