Lab Patient Technician

LifeLabs Medical Laboratory Services; Welland; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading health services provider in the Niagara region is looking for a Lab Patient Technician. In this part-time role, you will manage specimen collection and patient interactions. Candidates should have strong communication skills and a background in laboratory assistance. The position requires flexibility in working at various locations. Apply today to help empower healthier Canadians.

Benefits

Employee Group Benefits

Retirement Savings Plan

Vacation and Wellness Days

Employee Wellness Programs

Professional development reimbursement

Qualifications

• Graduate of an approved Laboratory Assistant program or equivalent preferred.
• Phlebotomy experience is an asset.
• Ability to maintain strict standards of patient privacy and confidentiality.

Responsibilities

• Greet patients and explain the specimen collection process.
• Perform phlebotomies and ECG tracings.
• Maintain client relationships and respond to inquiries.

Skills

Excellent communication skills

Strong customer/patient service

Problem-solving skills

Phlebotomy experience

Good computer skills

Education

Graduate of an approved Laboratory Assistant program

Job description

Overview

LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems for over 50 years, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are committed to empowering healthier Canadians through accessible, accurate, and innovative diagnostic services. We operate Canada's first commercial genetics lab and the country's largest online patient portal, with more than 8 million Canadians receiving results online. More than 112 million laboratory tests pass through LifeLabs’ laboratories annually, and our team of more than 6,000 professionals works together to provide high quality testing and results Canadians can trust. We are recognized as one of Canada’s Best Employers and focus on caring, agility, teamwork, and a customer-centered approach, with a strong emphasis on diversity, equity, and inclusion (DEI). These values guide our actions and decisions every day and define our team culture.

Role and Status

As a Lab Patient Technician, you will be responsible for the specimen collection process, from greeting patients through to preparation of specimens for transportation. This is an important role in patient care and our business, allowing you to see the difference you make in patients’ lives.

Status: Part Time (Float)

Shifts: Monday – Friday, 6:45am – 5:00pm and Saturday, 6:45am – 1:00pm

Additional comments: Successful candidate must be available to work at Welland, Fort Erie, Port Colborne, and Niagara Falls

Number of positions: 1

Start Date: 3 November 2025

This vacancy is for an existing position.

Your Responsibilities

• Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
• Perform phlebotomies, connect/disconnect holter monitors, and perform ECG tracings.
• Perform special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation.
• Maintain client relationships, including responding to inquiries and following up on requests.
• Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
• Prepare specimens for transportation and testing.

What You Will Bring To The Role

• Graduate of an approved Laboratory Assistant program or equivalent are preferred.
• Phlebotomy experience is an asset.
• ECG training or experience is an asset.
• Excellent communication skills.
• Good computer skills with a minimum typing speed of 40 wpm.
• Strong customer/patient service with the ability to relate to patients and clients even in stressful situations.
• Strong empathy, flexibility, adaptability to change, and problem-solving skills.
• Ability to maintain the strictest standards of patient privacy and confidentiality.

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is proud to offer resources, opportunities, and a collaborative and supportive environment that enables our team members to thrive.

Benefits and Total Rewards

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Mental, physical, and financial wellness resources, including Employee & Family Assistance Program, financial planning tools, and recognition initiatives.
• Professional development and membership reimbursement, access to discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

Accessibility and Accommodations

In accordance with LifeLabs’ Accessibility Policy and applicable Accessibility Acts, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [e-mail].

Vaccinations are highly encouraged at LifeLabs. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!