L2 Software Support Engineer

Kunai; Canada; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A fintech solutions company in Canada is seeking an L2 Software Support Engineer to join their support team. The role requires a technical problem-solver proficient in troubleshooting and incident response for a data security product. Candidates should have a Bachelor's degree in Computer Science or Engineering and at least 4 years of relevant experience, including with AWS and cloud infrastructure. This position offers competitive compensation and a culture of collaboration and learning.

Benefits

Competitive compensation

Professional development opportunities

Flexible work arrangements

Qualifications

• At least 4 years of experience in technical support, systems administration, or software engineering.
• At least 3 years of experience with public cloud platforms (AWS preferred).
• Experience with modern cloud-based data platforms like Snowflake.

Responsibilities

• Ensure expert-level service for a critical data security product.
• Take ownership of complex customer issues requiring deep technical analysis.
• Help build a scalable support function from the ground up.

Skills

Advanced troubleshooting

Incident response

Problem management

Technical support

Cloud infrastructure

Networking

Data security

Education

Bachelor’s degree in Computer Science, Engineering, or IT

Tools

AWS

JIRA

Salesforce

Docker

Kubernetes

Job description

Kunai builds full-stack technology solutions for banks, credit and payment networks, infrastructure providers, and their customers. Together, we are changing the world’s relationship with financial services. At Kunai, we help our clients modernize, capitalize on emerging trends, and evolve their business for the coming decades by remaining tech-agnostic and human-centered.

As an L2 Software Support Engineer, you will be a cornerstone of the support organization, ensuring our customers receive expert-level service for a mission-critical data security product. This is a highly technical, hands-on role focused on advanced troubleshooting, incident response, and problem management. You will serve as a specialized escalation point, taking ownership of complex customer issues that require deep technical analysis. This role is ideal for a technical problem-solver who thrives on diagnosing and resolving complex issues across cloud infrastructure, networking, and data systems, while also helping to build a scalable, enterprise-grade support function from the ground up.

Required Experience:

• Bachelor’s degree in Computer Science, Engineering, or Information Technology
• At least 4 years of experience in technical support, systems administration, software engineering, or solutions architecture
• At least 3 years of experience in technical operations related to infrastructure architecture, database architecture, and Data Security
• At least 3 years of experience with public cloud platforms (AWS strongly preferred, including services like EC2, C2, S3, IAM, Lambda, DynamoDB and API Gateway)
• At least 2 years of experience utilizing modern cloud-based data warehousing and processing platforms, including Snowflake and Databricks
• Experience with JIRA, Salesforce, Slack and PagerDuty
• Experience with JavaScript/Java/TypeScript
• Experience with databases such as SQL, NoSQL
• Experience with infrastructure tools such as Docker, Kubernetes, AWS

Our success over the past 20 years is rooted in our exceptional team, which thrives in a culture of collaboration, creativity, and continuous learning. We are proud to offer our employees a range of benefits, including competitive compensation, professional development opportunities, and flexible work arrangements, all designed to help them thrive. As we continue to expand, we remain committed to cultivating an environment where people feel valued, have a voice, and are given the tools to grow—both personally and professionally—while pushing the boundaries of innovation in the fintech industry.

Minimum Degree Required:

• Bachelor’s Degree, in lieu of a degree, demonstrating in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college is required