L2 IT Support - NETE

Weir Canada, Inc.; Montreal (administrative region); On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Career development and study/learning

Access to global inclusion networks

Regional and team-specific benefits

ShareBuilder program

Job summary

Weir Canada, Inc. is seeking an L2 IT Support professional to maintain and troubleshoot our internal network and user devices.

This onsite role in LaSalle, Montreal supports both local and remote users and forms part of the Testing and Infrastructure Support team, driving stability, security, and performance of our IT environment. Ideal candidates have 5+ years of IT infrastructure experience, strong problem-solving skills, and fluency in English and French.

Qualifications

• Bachelor level IT education or higher, or equivalent experience.
• 5+ years supporting IT infrastructure and enterprise networks.
• Strong troubleshooting and problem-solving for complex network/security issues.
• Experience with AD, M365, Exchange, VMware, and virtualization.
• Experience with data backup and disaster recovery systems.
• Excellent English and French communication; able to work independently.

Responsibilities

• Provide network infrastructure support for Microsoft Windows servers by updating, maintaining and patching.
• Provide support for all Microsoft Windows workstations (desktops and laptops) by updating, maintaining and patching.
• Administer, maintain, and troubleshoot data backups via HPE/Veeam and ongoing disaster recovery support.
• Proactively identify, investigate, and resolve outages, bottlenecks, vulnerabilities, and other operational issues.
• Support core network and system services, including Cisco technologies, Microsoft Active Directory, DNS, DHCP, VPN, and security platforms.
• Maintain accurate network documentation, diagrams, asset records, and technical procedures while ensuring compliance with security and operational best practices.
• Coordinate life-cycling of all hardware on the network (i.e. servers, workstations, networking devices, security devices, etc.).
• Provide support to end users.

Skills

Troubleshooting

Analytical thinking

Customer service

Communication skills (English & French

Independent and collaborative work

Education

DEC/Certification/University Degree in IT or related field

Tools

Microsoft Active Directory

Microsoft 365

Exchange

VMware

HPE/Veeam backup

Cisco networking

DNS/DHCP/VPN

Job description

Job title: L2 IT Support

Location: Lasalle, Montreal

Work Arrangement: Onsite

About the role

Join an IT team supporting all users (local and remote) at Weir Canada Inc. As a member of the Support Team, within the Testing and Infrastructure Support (TIS) Section, you will support, troubleshoot, deploy, and improve diverse technologies that enable business and operational capabilities for the company and its users.

What we do at Weir

At Weir, we combine engineering expertise, innovation, and technology to solve complex challenges for customers around the world.

In this role, you'll apply those strengths in support of mission-critical naval systems, contributing to the reliability, security, and performance of environments that are essential to Canada's maritime defence capabilities.

What you’ll do

In this role, you will provide IT support for the internal network which provides office automation and various tools to the users (local and remote). This position is ideal for a resourceful, hands-on IT professional who enjoys solving problems and supporting users.

Make Your Impact

We value what you can do—not just where you’ve been. If you meet the goals of the role, we want to hear from you.

Key Responsibilities

• Provide network infrastructure support for all Microsoft Windows production servers by updating, maintaining and patching.
• Provide support for all Microsoft Windows workstations (desktops and laptops) by updating, maintaining and patching.
• Administer, maintain, and troubleshoot data backups via a Hewlett Packard Enterprise (HPE) / Veeam backup solution as well as ongoing disaster recovery support.
• Proactively identify, investigate, and resolve outages, bottlenecks, vulnerabilities, and other operational issues.
• Support core network and system services, including Cisco technologies, Microsoft Active Directory, DNS, DHCP, VPN, and security platforms.
• Maintain accurate network documentation, diagrams, asset records, and technical procedures while ensuring compliance with security and operational best practices.
• Coordinate life-cycling of all hardware on the network (i.e. servers, workstations, networking devices, security devices, etc.).
• Provide support to end users.

Must-haves

• DEC, Certification, or University Degree in Information Technology, Computer Science, Network Administration, or a related field; equivalent experience will be considered.
• Minimum 5 years of IT infrastructure and network support experience, including experience supporting enterprise network environments.
• Strong troubleshooting, analytical, and problem-solving skills with the ability to diagnose and resolve complex network and security issues.
• Experience with Microsoft Active Directory, Microsoft 365, Exchange, VMware, virtualization platforms.
• Experience with data backup and disaster recovery systems.
• Excellent customer service, organizational, and communication skills in both English and French, with the ability to work independently and collaboratively.
• Mandatory Requirement: Canadian citizenship, with 10 or more years residing in Canada with no periods longer than six continuous months out of country, is absolutely necessary as part of the requirements to obtain a government security clearance to the minimum level of Secret.

Nice-to-haves

• Working knowledge of Citrix environments and Citrix NetScaler ADC Gateway appliances.
• Working knowledge of cybersecurity principles, security best practices, and vulnerability management.
• Experience supporting Cisco networking technologies, network protocols (TCP/IP, VLANs, DNS, DHCP, VPN, QoS), firewalls, intrusion prevention systems, and web/email security solutions.
• Can communicate equally well with senior leaders, engineers, technicians, and end users.

Why join Weir?

We live our values - we think safety first, do the right thing, respect each other, aim high and delight our customers.

We encourage our people to lead by example and celebrate our successes.

We're passionate about our purpose - to help deliver the natural resources that are essential to create a better future for the world.

We do this by combining our deep customer insights, world class engineering, materials science expertise and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies.

We believe your voice matters and your ideas make a difference.

We're working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives.

You can help shape our unique culture through our inclusion networks and safety initiatives.

Benefits

• Competitive pay
• Career development and study/learning support
• Access to global inclusion networks
• Regional and team-specific benefits
• ShareBuilder program, allowing purchase of publicly traded shares of Weir
• Wellness support for you and your family
• Collaboration with global teams

We are Weir. And the growing world depends on us. It depends on us constantly reinventing. Quickly adapting. Continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each and every one of us doing the best work of our lives. It's a big challenge - but it's exciting. And it's one we can't wait to be part of.

Thank you for your interest in joining us.