L1 IT Support Hero — Fast, Friendly Tech Help

GAM Tech; Alberta; On-site; CAD 40,000 - 60,000; Full time

Job summary

A Managed Service Provider in Alberta is seeking an enthusiastic L1 Support Hero to join their Service Delivery team in Edmonton. This role serves as the first line of IT support, handling incoming requests and troubleshooting user issues. The ideal candidate has 1+ years of experience in IT support, a strong understanding of PCs, and excellent communication skills. The total compensation package ranges from $40,000 to $60,000 per year, and opportunities for career growth and a collaborative culture are offered.

Benefits

Comprehensive benefits package

Benefits including health and dental coverage

Paid training and certification opportunities

Qualifications

• 1+ years of experience in IT support or customer service role.
• Strong troubleshooting skills with a focus on user issues.
• Excellent professional attitude with a customer focus.

Responsibilities

• Serve as the first point of contact for client requests.
• Troubleshoot common technical issues across platforms.
• Document interactions and assist in knowledge base maintenance.

Skills

Troubleshooting and problem-solving skills

Excellent communication abilities

Ability to multitask and prioritize

Basic understanding of Windows and macOS

Customer service experience

Education

Certifications such as CompTIA A+, ITIL, or Microsoft 365

Tools

HaloPSA

N-able

Job description

A Managed Service Provider in Alberta is seeking an enthusiastic L1 Support Hero to join their Service Delivery team in Edmonton. This role serves as the first line of IT support, handling incoming requests and troubleshooting user issues. The ideal candidate has 1+ years of experience in IT support, a strong understanding of PCs, and excellent communication skills. The total compensation package ranges from $40,000 to $60,000 per year, and opportunities for career growth and a collaborative culture are offered.