L & D Trainer Operations

Purolator; Richmond; On-site; CAD 50,000 - 70,000; Full time

Job summary

A Canadian logistics company seeks an Operations Trainer in Richmond, BC, responsible for delivering training and evaluation to enhance employee skills. The ideal candidate possesses a Certificate in Adult Education and has 1-3 years of experience. This role requires strong facilitation and communication skills, alongside flexibility for travel and varying shifts.

Qualifications

• 1-3 years experience in training using Adult Learning Principles.
• Proven ability to work independently and in teams.
• Experience in evaluating employee performance.

Responsibilities

• Deliver training to front line operations employees.
• Evaluate and provide feedback on job performance.
• Maintain and update training records in LMS.

Skills

Facilitation skills

Presentation skills

Communication skills

Coaching and mentoring

Technical skills

Education

Certificate in Adult Education or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

WebEx

Microsoft Teams

Job description

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The Operations Trainer plays an integral role in employee skill enhancement. As part of the Learning and Development team, the Operations Trainer is responsible for providing onboarding training for employees in the Centre’s of Excellence and/or regional Purolator locations. This role is also responsible for initial, recurrent, refresher and developmental training programs, which are delivered using a blended approach of the classroom, on-the-job, and or eLearning platforms. This will include coaching, assessment and evaluation to foster compliance and mitigate risk. The Operations Trainer will work closely with Learning & Development, Operations, and Human Resources to meet and exceed organizational training and development goals.

Responsibilities

• Delivery of in-class/virtual training for front line operations employees
• Coach, mentor, and evaluate employees on proper job performance procedures and standards, such as practical demonstrations, ride a longs (route rides), competency based evaluations (all operations groups)
• Responsible for maintaining and updating all training records within the Learning Management System (LMS) for all operations employees that fall within their responsibility
• Scheduling and logistics for new employees
• Support Operations On The Job Trainers and Seasonal Trainers
• Lead compliance and regulatory training for the Operations
• Provide ongoing input on training programs based on feedback from Operations, HR and employees
• Ability to travel 20% to 70% of the time to Purolator Locations
• Required to work varying shifts (days, afternoons, nights, weekends) depending on operational requirements
• Work in designated Purolator location(s)
• Other duties as assigned

Education

• Certificate in Adult Education or equivalent

Experience

• Minimum 1-3 years of experience in the training field practicing Adult Learning Principles
• Excellent facilitation, presentation, oral and written communication skills
• Ability to work independently or in groups to achieve training goals
• Proven experience in coaching, mentoring, and evaluation of employees on proper job performance procedures and standards
• Prior experience influencing/collaborating front line operations to achieve compliance of training goals
• Experience in Operations and or Transportation & Logistics an asset
• Must possess a valid non-probationary Driver's License
• Clean Driving Abstract (please upload a current driver's abstract with your resume)
• Must successfully pass written and road test(s)
• Must successfully complete Purolator’s Defensive Driving and Courier Methods and Procedures course
• Possess above average technical and computer skills including Word, Excel, PowerPoint, and Outlook
• Proficient in digital platforms such as Microsoft Teams and WebEx
• Committed to providing exceptional customer service

POSTING DETAILS

Location: 541 - Richmond

Working Conditions: Office Environment

Reports to: Manager Learning and Development National Driver Program Development

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution (“AI Tool”) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact: [e-mail]

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.