L&D Specialist: Elevating Customer Experience Training

Aviso; Vancouver; On-site; CAD 80,000 - 90,000; Full time

Job summary

A leading wealth management organization in Canada is seeking a Learning & Development Specialist to enhance their Customer Service Experience Training. The successful candidate will facilitate training programs, design new initiatives, and collaborate with various stakeholders. Preferred qualifications include a background in customer service and strong communication skills. This position offers a competitive salary range of $80,000 - $90,000 CAD annually.

Benefits

Competitive compensation package

Health, dental, and insurance benefits

Generous vacation time

Education assistance program

Regular social events

Qualifications

• 3+ years of experience in a customer service role.
• Excellent listening and communication skills.
• Collaborative mindset and a service-oriented approach.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Facilitate training programs for organizational development.
• Design and curate new training initiatives.
• Conduct assessments and track training effectiveness.
• Collaborate with stakeholders to identify training needs.

Skills

Client-centric solutions

Continuous improvement

Collaboration

Communication skills

Project management

Education

Post-secondary education or equivalent

CTDP/CPTD certification

Tools

Learning Management Systems

Office 365

Video conferencing platforms

Job description

A leading wealth management organization in Canada is seeking a Learning & Development Specialist to enhance their Customer Service Experience Training. The successful candidate will facilitate training programs, design new initiatives, and collaborate with various stakeholders. Preferred qualifications include a background in customer service and strong communication skills. This position offers a competitive salary range of $80,000 - $90,000 CAD annually.