KYC QA Associate

TEKsystems; Toronto; Hybrid; CAD 69,000 - 96,000; Full time

Job summary

TEKsystems in Toronto seeks an experienced Associate, Capital Markets KYC Quality Assurance & Data Integrity to support day-to-day operations and oversee the Capital Markets AML/KYC QA program.

You will drive process improvements, ensure high-quality KYC reviews, engage stakeholders, and support an outsourced KYC delivery model with a focus on data integrity and operational excellence.

Qualifications

• 3–5 years of direct AML/KYC experience within Capital Markets.
• Hands-on completion and review of KYC files.
• Understanding of global Capital Markets KYC requirements.
• Experience with QC/QA in a regulated environment.
• Exposure to outsourced/vendor delivery models.
• Familiarity with Canadian, UK and European KYC standards.
• Ability to create/update procedures and process docs.
• Support process improvements and change management initiatives.

Responsibilities

• Support day-to-day execution and oversight of the CM KYC QA program.
• Coordinate quality review sampling and file assignments across KYC streams.
• Perform QA reviews of KYC files and identify trends and gaps.
• Produce dashboards, metrics, and trend analysis for leadership.
• Analyze quality findings and identify root causes for improvements.
• Review and maintain job aids, procedures, and training docs.
• Act as QA SME and mentor stakeholders and delivery teams.
• Support change management, including communications and adoption.
• Recommend improvements to procedures, controls, and operating effectiveness.
• Drive automation and data normalization to streamline processes.
• Collaborate with internal stakeholders and vendor partners to improve quality.

Skills

AML/KYC

Quality Assurance

Outsourced/Vendor Delivery

KYC Standards

Procedures & Documentation

Process Improvement

Job description

We are seeking an experienced Associate, Capital Markets KYC Quality Assurance & Data Integrity to support the day-to‑day operations and oversight of the Capital Markets AML/KYC Quality Assurance function. Reporting to the Vice President, CM KYC Quality Assurance & Data Integrity, you will play a key role in ensuring high‑quality KYC reviews, driving process improvements, providing quality oversight, and supporting an outsourced KYC delivery model.

This is an exciting opportunity for a KYC professional who combines strong AML/KYC expertise with a passion for quality, continuous improvement, stakeholder engagement, and operational excellence.

Must Have

• 3-5 years of direct AML/KYC experience within Capital Markets, including hands‑on completion and review of KYC files.
• Strong understanding of global Capital Markets KYC requirements and regulatory expectations.
• Previous Quality Control (QC) and/or Quality Assurance (QA) experience.
• Experience working within or supporting outsourced/vendor delivery models.
• Experience with Canadian, UK, and European KYC standards and requirements.
• Experience creating, updating, and maintaining procedures, job aids, or process documentation.
• Experience supporting process improvements and change management initiatives.

Duties

• Support the day‑to‑day execution and oversight of the Capital Markets KYC Quality Assurance program.
• Coordinate quality review sampling and file assignments across KYC workstreams.
• Perform quality assurance reviews of KYC files and identify trends, gaps, and opportunities for improvement.
• Produce recurring reporting, dashboards, metrics, and trend analysis for leadership.
• Analyze quality findings and identify root causes to support ongoing enhancements.
• Review, update, and maintain job aids, procedures, and training documentation.
• Act as a Quality Subject Matter Expert (SME) and provide guidance, mentorship, and feedback to stakeholders and delivery teams.
• Support change management initiatives, including process updates, stakeholder communications, and adoption activities.
• Recommend and implement improvements to procedures, controls, and operating effectiveness.
• Drive opportunities to streamline manual processes through data normalization and automation.
• Collaborate with internal stakeholders and external vendor partners to improve quality, consistency, and client experience.

Job Type & Location

This is a Contract position based out of Toronto, ON.

Pay And Benefits

The pay range for this position is $50.00 - $70.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a hybrid position in Toronto,ON.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.

Ordonnance sur l’égalité des chances de San Francisco:

Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de l’intelligence artificielle (IA):

Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle‑ci puisse être examinée à l’aide d’outils d’IA.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle‑ci puisse être examinée à l’aide d’outils d’IA.