Knowledge Management Author & Instructional Designer

Citi; Mississauga; On-site; CAD 77,000 - 108,000; Full time

Job summary

A global financial services firm in Mississauga is seeking a Learning Design & Development Specialist to create instructional content. The role emphasizes strong technical writing and knowledge management skills, alongside the ability to influence stakeholders. Candidates should have 2-5 years of relevant experience and a thorough understanding of performance-based learning. The organization values teamwork, quality, and effectiveness in a dynamic environment.

Qualifications

• 2-5 years of experience in knowledge management and/or technical writing.
• Clear and concise written and verbal communication skills.
• Understanding of knowledge management principles and best practices.

Responsibilities

• Writes technical/procedural content to assist front line staff.
• Conducts quality reviews on procedural content.
• Consults with stakeholders around work prioritization.

Skills

Knowledge management

Technical writing

Communication skills

Detail oriented

Microsoft Office proficiency

Team collaboration

Education

Experience in knowledge management and/or technical writing

Tools

Content writing/authoring tools

KMS systems

Microsoft Excel

Job description

A global financial services firm in Mississauga is seeking a Learning Design & Development Specialist to create instructional content. The role emphasizes strong technical writing and knowledge management skills, alongside the ability to influence stakeholders. Candidates should have 2-5 years of relevant experience and a thorough understanding of performance-based learning. The organization values teamwork, quality, and effectiveness in a dynamic environment.