Knowledge Management Analyst

Coast Capital Savings; Canada; Hybrid; CAD 66,000 - 79,000; Full time

Job summary

Coast Capital Savings is seeking a Knowledge Management Analyst to build and maintain SharePoint-based intranet and knowledge systems. The role supports content governance, data reporting, and end-user training while improving information access for employees and partners.

You will collaborate with business units, manage governance reviews, and lead small initiatives to advance our knowledge management practices within a hybrid work environment.

Qualifications

• Knowledge of SharePoint-based intranet and knowledge management solutions.
• Experience with content governance and metadata.

Responsibilities

• Create and maintain knowledge management documentation and procedures, and conduct content governance reviews.
• Gather business requirements and design, configure, test and maintain SharePoint-based solutions.
• Collect and validate data, run and distribute reports, and maintain reporting assets.
• Develop and deliver training and resources to help employees use intranet tools.
• Guide partners on publishing, content organization and knowledge management practices.
• Provide day-to-day support to intranet users and escalate issues.

Skills

SharePoint administration

Microsoft 365

Content governance

Data reporting

Training delivery

Stakeholder collaboration

Communication

Power BI

Education

Post-secondary diploma or degree in business administration, communications, information management, technology, analytics or related field

Tools

SharePoint

Microsoft 365

Tableau

Power BI

Job description

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At Coast Capital, we’re not dreaming about a better future, we’re building one.

Part of the Coast Capital Savings Federal Credit Union family of brands, we’ve been unlocking financial opportunities that positively impact people and communities for more than 85 years. We believe that every Canadian deserves a financial partner who actually cares how things turn out and driven by our social purpose, we look at everything we do through the lens of how we can help our members, employees, and communities. We’re deeply committed to making our financial cooperative a great place to work—Coast Capital is a platinum member of Canada’s Best Managed Companies and one of Canada’s Most Admired Corporate Cultures.

Knowledge Management Analyst

Oct 16, 2026

Job Type:Full TimeRegular

myWork Program: Hybrid

Starting Salary Range:$65,800.00-$79,000.00

• Enhanced Criminal Record Check
• Credit Check
• Identity Verification
• References

What’s the job

The Knowledge Management Analyst helps employees find and use accurate, relevant and timely information. Working with business partners, the Analyst develops and maintains SharePoint-based intranet and knowledge management solutions, supports content governance, administers established reports, and provides training and end-user support.

The role identifies opportunities to improve information access, processes, tools and the employee experience.

What you’ll get to do

• Create and maintain knowledge management documentation and procedures, conduct assigned content and governance reviews, address routine content issues, and provide findings and recommendations to the Knowledge Management Team Lead.
• Gather business requirements and design, configure, test and maintain approved SharePoint-based solutions and workflows.
• Collect and validate data, run and distribute established reports, and maintain reporting assets.
• Develop and deliver training, guidance and resources that help employees use intranet and knowledge management tools and processes effectively.
• Guide business partners and content owners on publishing, content organization and knowledge management practices.
• Provide day-to-day support to intranet and knowledge management users by answering questions, troubleshooting issues and escalating complex matters.
• Lead assigned workstreams or small-scale initiatives and support larger projects.
• Identify recurring issues and recommend improvements to processes, platform functionality and the employee experience.
• Support the broader Communications team on internal communications initiatives, including intranet content management, knowledge management expertise and project support.

Who are we looking for?

• Post-secondary diploma or degree in business administration, communications, information management, technology, analytics or a related field. Equivalent combinations of education, technical certifications and relevant experience will be considered.
• Three to five years of relevant experience in knowledge management, SharePoint administration, content management, digital workplace solutions, business analysis or a related field
• Experience gathering business requirements and coordinating work involving multiple stakeholders.
• Strong knowledge of SharePoint and Microsoft 365, including configuring sites, pages, libraries, lists, permissions and workflows
• Strong knowledge of content governance, content lifecycle, information architecture and metadata
• Strong knowledge of web accessibility standards and plain language principles
• Strong written and verbal communication
• Experience administering established reports or dashboards using Tableau, Power BI or similar tools is an asset
• Experience developing and delivering training and providing end-user support is an asset

Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at [e-mail] or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.

Why join Coast Capital Savings?

• Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
• Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
• A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
• Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
• Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
• Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
• Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
• Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
• An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
• We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities.
• Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.