Kitchen Team Member — Fast-Paced Food & Guest Experience

Hollywood Bowl Group; Nanaimo; On-site; CAD 19,000 - 28,000; Full time

Benefits offered by this job

50% off food when you are working

$1 bowling

Ongoing training and development

Access to in-house management training

Mental health support

Job summary

Splitsville Entertainment in Canada is hiring a Kitchen Team Member to help guests enjoy a memorable experience with fast-paced service and delicious meals. You will work as part of a lively team, keeping the kitchen organized, following recipes, and delivering high-quality food to families and friends after their bowling games.

We value guest service, teamwork, and a positive attitude. This role offers ongoing training, flexible scheduling, and opportunities for advancement within our

Qualifications

• Food Handlers Certificate
• A passion for guest service
• Love to bowl
• Friendly, energetic, positive attitude
• Excellent communication and interpersonal skills
• Be a team player
• The ability to multitask; stays calm under pressure.
• Flexible schedule (available days, nights, weekends, holidays)

Responsibilities

• Provide friendly and exceptional guest service at all times.
• Assist guests with setting up their bowling experience.
• Answer the phone and handles guest inquiries.
• Prepare great tasting food adhering to all recipes and specifications.
• Be aware of all promotions, specials, and current pricing.
• Ensure ongoing guest satisfaction by checking in after delivery of food, maintaining drink levels, removing clutter, pre-bussing as necessary and responding to guest needs in a timely manner.
• Answer and fix any lane stop calls in a timely and efficient manner while recording FPS.
• Restock and prepare supplies for shift change and/or close.
• Maintain record of daily operations as required with communication book and checklists.
• Ensure work areas remain clean, empty trash and spot sweeps whenever floor needs it, or when requested by a manager; Exceed Splitsville’s cleanliness standards.
• Adhere to all company policies and procedures including all health and safety policies and procedures.
• Be polite and courteous with guests and fellow team members.
• Communicate with shift leaders and managers.
• Other duties as required.

Education

Food Handlers Certificate

Job description

Splitsville Entertainment in Canada is hiring a Kitchen Team Member to help guests enjoy a memorable experience with fast-paced service and delicious meals. You will work as part of a lively team, keeping the kitchen organized, following recipes, and delivering high-quality food to families and friends after their bowling games.

We value guest service, teamwork, and a positive attitude. This role offers ongoing training, flexible scheduling, and opportunities for advancement within our