Kitchen Sales Support Specialist

Kent Building Supplies; Mount Pearl; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading building supply retailer in Mount Pearl, Newfoundland is seeking a Kitchen Sales Support Specialist. This role involves collaborating with the Kitchen Sales Representative to enhance customer satisfaction and drive sales. Responsibilities include assisting customers, preparing estimates, and fostering strong business relationships. Ideal candidates should have a solid foundation in customer service, excellent communication skills, and the ability to manage multiple projects. Join a dynamic team that values employee development and delivers exceptional service.

Qualifications

• Strong foundation in customer service.
• Ability to solve problems in a fast-paced environment.
• Excellent verbal and written communication skills.
• Organized with the ability to manage multiple projects.
• Familiarity with Microsoft Office and a willingness to learn new software.

Responsibilities

• Drive sales through customer engagement and suggestive selling.
• Work closely with the Kitchen sales specialist to identify growth opportunities.
• Assist customers in understanding their needs and provide solutions.
• Prepare estimates and service agreements for installations.
• Build lasting business relationships with customers.

Skills

Customer service foundation

Problem-solving

Excellent communication

Organizational skills

Microsoft Office skills

Knowledge of building materials

Strong verbal and written communication

Job description

Job Description

The Kitchen Sales Support Specialist is an integral part of our Installation Services sales team. They work collaboratively with the Kitchen Sales Representative to best serve our customers and generate sales opportunities.

This position will be Monday-Friday with occasional weekends.

Responsibilities

• Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
• Work closely with Kitchen sales specialist to gain knowledge for potential future growth opportunities.
• Assist in clarifying and understanding customers’ needs and take them to the best solution(s) for their projects.
• Provide the customer with an exceptional experience.
• Assist in preparing estimates and installation service agreements
• Build new business relationships with customers that will result in repeat business.
• Assist in overseeing the relationship with customers handled by the installed sale team.
• Assist in resolving customer challenges quickly and efficiently.
• Document sales activities in company CRM (Customer Relationship Management) system and keep current.
• Take initiative and confidently direct customer interactions
• Stay updated about latest products trends and market conditions
• Demonstrate high standards of safety and customer service

Qualifications

• A strong foundation in customer service
• Problem solver who can work in a fast pace environment.
• Excellent communication and team player
• Organized, can manage multiple projects and meet deadlines.
• Microsoft Office skills and willingness to learn new software programs
• A knowledge of building materials, and the construction process would be considered an asset
• Strong verbal and written communication.

About Us

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

About The Team

Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values.

We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing.