Kitchen and Bath Sales Associate: Full Time - NANAIMO

Harbour City Scoop; Nanaimo; On-site; CAD 26,000 - 27,000; Full time

Job summary

The Home Depot is seeking a Sales Associate who provides fast, friendly service by actively seeking out customers, assessing their needs, and guiding them to the right solutions for their projects.

You will greet, engage, and thank customers, maintain knowledge of department and adjacent products, and promote services such as Tool Rental, Pro Desk, and Pro Services to drive sales.

Qualifications

• High School diploma or equivalent required.
• 1-2 years retail or trade experience asset.
• Customer-service oriented with strong communication and interpersonal skills.

Responsibilities

• Ensure customer satisfaction by providing fast, friendly service.
• Follow Home Depot's GET Model: Greeting, Engaging, and Thanking customers.
• Escort customers to appropriate merchandise and assist across departments.
• Ask open-ended questions to determine customer needs and project scope.
• Promote services such as Tool Rental, Pro Desk, Pro Services to support customers.
• Drive sales by suggesting suitable options and related items.
• Educate customers about the whole project and product features.
• Maintain stock, display cleanliness, and safety compliance.

Skills

Customer service

Communication

Sales

Problem solving

Education

High School Diploma

Job description

Job DescriptionPay Range: $18.75 - $19.75Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you're also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities

• Ensures Customer Satisfaction
• Following Home Depot's GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer's projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Drives Sales
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean
• Builds Skills and Knowledge
• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services
• Maintains Safety and Security
• Follows all safety policies and procedures, Loss Prevention policies and procedures
• Communicates Effectively
• Customer Focus
• Interpersonal Skills

Direct Manager/Direct Reports

• Department Supervisor

Travel Requirements

• No travel requirements

Physical Requirements

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions

• Working within a flexible schedule that may include evening and weekends
• Warehouse environment that can be dusty and noisy
• Doors are frequently open, causing drafts and interior temperature changes

Minimum Education

• High School Diploma or equivalent

Minimum Years of Work Experience

• 1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience

• NA

NACertifications

• NA

Other Requirements/Assets

• NA