Keyholder (Part time) - Reitmans- 12463 88 avenue #1186

Reitmanscanadalteltd; Surrey; On-site; CAD 23,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off — flexible days

Employee discounts

Career development

Very generous referral program

50% off Reitmans brands

Referral bonuses

Job summary

Reitmans (Canada) Limited is seeking a Key Holder to assist the management team in creating a welcoming, customer‑focused environment that reflects the brand's image. You bring energy, style expertise, and a customer‑first mindset to every interaction.

On the sales floor, in the fitting room, or at the cash desk, you will support transactions and drive add‑on sales while maintaining merchandising standards and store presentation.

Qualifications

• 2+ years in retail, sales, or customer service
• Strong customer service skills and ability to create a welcoming shopping experience
• Excellent multitasking and organizational abilities in a fast-paced environment
• Passion for fashion and knowledge of trends
• Proficient in POS, ERP, ATS and Microsoft Office Suite
• Flexible availability; able to work evenings, weekends and holidays
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and reach up to 3 m (10 feet)
• High school diploma or equivalent

Responsibilities

• Deliver an outstanding customer experience that builds relationships and loyalty
• Process transactions efficiently and accurately at checkout
• Use product knowledge and promotions to drive add-on sales
• Maintain merchandising and presentation standards on the sales floor
• Support daily store operations, including opening and closing procedures
• Offer styling advice and create an engaging, inclusive environment

Job description

As a Key Holder , you will support the management team in creating a welcoming, customer-focused environment that reflects the brand's image. You bring energy, style expertise, and a customer-first mindset to every interaction, whether assisting on the sales floor, helping in the fitting room, or completing transactions at the cash desk. Your reliability and attention to detail ensure smooth store operations and an exceptional shopping experience.

Key Responsibilities

• Deliver an outstanding customer experience that builds strong relationships and encourages loyalty.
• Process transactions efficiently and accurately , ensuring customers feel supported and valued at checkout.
• Use product knowledge and current promotions to drive add-on sales and support store performance.
• Maintain merchandising and presentation standards to keep the sales floor clean, organized, and visually appealing.
• Support daily store operations , including opening and closing procedures, to ensure smooth and consistent execution.
• Uphold a customer-first approach by offering styling advice, answering questions, and contributing to an engaging and inclusive environment.

Requirements

• 2+ years of experience in retail, sales, or customer service (experience with opening/closing responsibilities is preferred).
• Strong customer service skills with the ability to create a welcoming and engaging shopping experience.
• Excellent multitasking and organizational abilities in a fast-paced environment.
• Passion for fashion: good sense of style and solid knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

What Sets Us Apart

• Hiring rate of $0.80 above minimum wage (rate may be greater based on relevant experience)
• Exclusive Benefits:
• Paid Time Off*: Flexible days and vacation time to help you balance school, work and personal life
• Flexible Hours: We adapt to your availability to offer a schedule that fits your needs
• Career Advancement*: Opportunities for professional growth and career development
• Enjoy up to 70% off* on personal purchases in your store and 50% off all RCL brands (Reitmans, RW&CO, PENN. Penningtons)
• Generous Referral Policy*: Refer your friends and earn rewards for every successful hire - the more you refer, the more you earn!
• *Certain conditions apply

Reitmans (Canada) Limited is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace where everyone belongs. If you are contacted for an employment opportunity, please advise us of any accommodation required throughout the recruitment process. All information provided will be kept confidential and used solely to support an accessible candidate's experience.

The use of Artificial Intelligence may be used for candidate screening purposes.