Keyholder

MCARTHURGLEN; Vancouver; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading retail brand located in Vancouver seeks an experienced retail specialist to deliver exceptional client experiences. Key responsibilities include meeting sales targets, maintaining client relationships, and supporting daily operations. Ideal candidates will have a minimum of three years in retail, showcasing strong clienteling skills and the ability to thrive in a fast-paced environment. Join a dynamic team where your sales-driven personality can impact success.

Qualifications

• Minimum of three years of experience in a retail environment.
• Full understanding of specialty retail and a proven track record in clientelling.
• Ability to thrive in a high-paced retail environment.

Responsibilities

• Provide an exceptional client experience as a Brand Ambassador.
• Meet and exceed sales goals and client data capture targets.
• Maintain and foster genuine client relationships.

Skills

Client relationship management

Sales expertise

Multi-tasking

Communication

Team support

Job description

Reports to General Manager.

Responsibilities include:

• Be a Brand Ambassador by providing an exceptional client experience. Embrace and promote our Retail Excellence Program with our clients and staff alike
• Meet & exceed sales goal targets (daily, monthly, yearly)
• Meet & exceed targets for client data capture
• Create & foster genuine client relationships that will result in hitting and exceeding core KPIs: (sales, UPT, ATV)
• Maintain client relationships through after sales service: not limited to but to include thank you notes, follow up phone calls, follow through of product repair or maintenance
• Support the team in generating new client relationships while maintaining those that are existing
• Support the business through maintenance of daily operations such as, but not limited to, opening & closing the registers, visual maintenance, inventory tasks
• Set the example of operation excellence by following policies & procedures, while elevating the standards through usage of the proper tools & equipment
• Support the business by maintaining seamless inventory operations throughout the day
• Process returns and exchanges
• Ability to communicate effectively & build strong partnerships with clients, peers, and management
• Develop business driving initiatives, contests and events
• Support the sales team through various coaching & training techniques

Qualifications include:

• Minimum of three years of experience in a retail environment
• Full understanding of specialty retail and a proven track record in clientelling.
• Ability to thrive in a high paced retail environment.
• Ability to multi-task with ease while maintaining a balance of daily responsibilities
• A powerful and electrifying personality that is entrepreneurial and sales focused