Keyholder

SNDL; Red Deer; On-site; CAD 30,000 - 60,000; Part time

Job summary

A national cannabis retailer is looking for a Keyholder in Red Deer, Alberta. You will engage with customers, ensure a welcoming atmosphere, and help drive sales success. Candidates should have a minimum of 2 years of customer service experience and be passionate about the cannabis industry. This part-time role offers an opportunity to be at the forefront of an evolving industry.

Qualifications

• Minimum 2 years of customer service experience.
• Ability to pass a Criminal Record Check.
• Working knowledge of provincial cannabis regulations.

Responsibilities

• Greet customers and build relationships to understand their needs.
• Collaborate with the Store Manager to achieve sales targets.
• Conduct routine store maintenance to ensure cleanliness.

Skills

Customer service skills

Creative problem-solving

Strong communication skills

Education

High School Diploma or equivalent

Job description

Work Location

Value Buds Red Deer Village Mall

Keyholder (KH)

Nova Cannabis Inc. is a national cannabis retailer operating under the Value Buds banner. Our mission is simple : deliver compelling value to cannabis consumers. We aim to attract grow and retain a loyal customer base by offering high-quality cannabis products in convenient locations at everyday low prices.

Role and Responsibilities

Customer Offering

• Greet customers upon entrance engage in meaningful conversations and build relationships to understand their specific needs.
• Facilitate a welcoming and positive atmosphere for everyone in the store.
• Educate customers on cannabis products strains consumption methods and safe / responsible usage.

Day-to-Day Operations

• Promote our culture and brand by participating in merchandising and promotional activities.
• Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service.
• Maintain a high level of product and service knowledge staying informed on cannabis industry legislation trends and new products.
• Conduct routine store maintenance to ensure cleanliness organization and a professional environment.
• Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols.
• Monitor inventory levels assist with inventory counts and re-stock products regularly to maintain stock availability.

Experience and Qualifications

• Minimum: 2 years of customer service experience.
• Minimum: 2 years of retail and / or hospitality experience.
• Cannabis liquor or healthcare experience is preferred.
• High School Diploma or equivalent.
• Ability to pass a Criminal Record Check.
• Working knowledge of provincial cannabis regulations and safe handling requirements.

Mandatory Certifications by Province

• BC : Selling It Right Certification.
• AB : SellSafe.
• SK : CRTP Certification.
• MB : CRWTP Certification.
• ON : CannSell Certification.

Personal Characteristics and Requirements

• Strong customer service skills : positive attitude charisma and confidence in engaging with customers.
• Quick thinker with creative problem-solving skills.
• Open-minded and proactive in identifying ways to improve processes and customer experiences.
• Passionate about creating a safe positive and tailored experience for every customer.
• Excellent communication skills (both written and verbal) and professional demeanor.
• Team player dedicated to supporting the stores success and goals.
• Upholds ethics confidentiality and demonstrates a high level of discretion.
• Reliable responsible and detail-oriented.
• Age Requirement : Must be 18 years or older (19 in BC).
• Reliable transportation to and from work.

• Job Type: Part-time.
• Work Location: In person.

Why Join Us

At Nova Cannabis were passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Keyholder youll be at the forefront of this exciting industry helping customers make informed choices while driving the success of your store.

Employment Type : Part-Time

Experience : years

Vacancy : 1