Keyholder

Torrid; Ottawa; On-site; CAD 30,000 - 40,000; Part time

Job summary

A leading apparel retailer in Ottawa is seeking a Keyholder to support store management. Responsibilities include daily operations, enhancing customer experience, and maintaining store standards. The ideal candidate will have retail management experience, strong leadership skills, and a passion for fashion. This role offers flexible schedules, a generous employee discount, and potential bonuses.

Benefits

Flexible schedules

50% employee discount

Monthly bonus potential

Mental health resources

Employee stock purchase program

Qualifications

• Previous retail management experience, preferably in apparel.
• Proven leadership and sales success.
• Flexibility and adaptability to changing environments.

Responsibilities

• Support the store management team with daily operations.
• Enhance customer experience through selling skills.
• Assist in maintaining a clean and inviting store.

Skills

Retail management experience

Customer service skills

Ability to multitask

Fashion awareness

Job description

StoresOttawa (Bayshore Shopping Centre), ON

At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for our customers and employees. We are committed to cultivating a welcoming, inclusive, and diverse culture driven by open dialogue, empowerment, recruiting, training & development, and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

Position: Keyholder

As a Keyholder, you'll support the store management team by performing daily store opening and closing operations and providing an exceptional shopping experience for our customers.

What You'll Do:

• Work with management to ensure store meets company objectives and KPI goals.
• Set an example through selling skills and customer service to foster positive customer connections and loyalty.
• Assist in implementing merchandise strategies and maintaining a clean, inviting store environment.
• Handle register functions, using sales and product knowledge to drive add-on sales.
• Act as Manager on Duty in the absence of Store Management.
• Work a flexible schedule, including holidays, nights, and weekends.

What You'll Need:

• Previous retail management experience, preferably in apparel, with proven leadership and sales success.
• Ability to multitask in a fast-paced environment and focus on customer experience.
• Flexibility and adaptability to changing environments and schedules.
• Fashion awareness and knowledge of current trends.

Physical Requirements:

• Stand and walk during scheduled shifts.
• Pack/unpack shipments, move store fixtures, and lift packages up to 50 lbs.
• Reach for merchandise using ladders, step stools, or poles.

What You'll Get:

We offer benefits such as flexible schedules, a 50% employee discount, monthly bonus potential, mental health resources, and an employee stock purchase program (ESPP).

This job description provides a general overview and may be updated. We are an Equal Opportunity Employer and do not discriminate based on protected statuses. For accommodations, contact [email protected]. Torrid participates in E-Verify to confirm employment eligibility.