Keyholder

SNDL Inc.; Canmore; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading cannabis retailer is seeking a Keyholder for their store in Canmore. This part-time role involves engaging customers, ensuring a positive shopping experience, and maintaining store operations. Candidates should have at least 2 years of customer service and retail experience, as well as a high school diploma. The ideal candidate is customer-oriented and knowledgeable about cannabis regulations.

Qualifications

• 2 years of customer service experience required.
• 2 years of retail or hospitality experience preferred.
• Knowledge of cannabis regulations and handling.

Responsibilities

• Engage in customer conversations and build relationships.
• Promote the brand through merchandising activities.
• Conduct routine store maintenance and ensure cleanliness.
• Complete transactions using POS and follow cash handling protocols.

Skills

Customer service skills

Problem-solving skills

Communication skills

Reliability and detail-oriented

Education

High School Diploma or equivalent

Job description

Work Location

Value Buds Canmore Road (Renewal)

About The Role

Keyholder (KH)

Nova Cannabis Inc. is a national cannabis retailer operating under the Value Buds banner. Our mission is simple: deliver compelling value to cannabis consumers. We aim to attract, grow, and retain a loyal customer base by offering high-quality cannabis products, in convenient locations, at everyday low prices.

Role And Responsibilities

The Keyholder role includes, but is not limited to:

Customer Offering

• Greet customers upon entrance, engage in meaningful conversations, and build relationships to understand their specific needs.
• Facilitate a welcoming and positive atmosphere for everyone in the store.
• Educate customers on cannabis products, strains, consumption methods, and safe/responsible usage.

Day-to-Day Operations

• Promote our culture and brand by participating in merchandising and promotional activities.
• Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service.
• Maintain a high level of product and service knowledge, staying informed on cannabis industry legislation, trends, and new products.
• Conduct routine store maintenance to ensure cleanliness, organization, and a professional environment.
• Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols.
• Monitor inventory levels, assist with inventory counts, and re-stock products regularly to maintain stock availability.

Experience And Qualifications

• Minimum: 2 years of customer service experience.
• Minimum: 2 years of retail and/or hospitality experience.
• Cannabis, liquor, or healthcare experience is preferred.
• High School Diploma or equivalent.
• Mandatory Certifications by Province:
  • BC: Selling It Right Certification.
  • AB: SellSafe.
  • SK: CRTP Certification.
  • MB: CRWTP Certification.
  • ON: CannSell Certification.
• Ability to pass a Criminal Record Check.
• Working knowledge of provincial cannabis regulations and safe handling requirements.

Personal Characteristics And Requirements

• Strong customer service skills: positive attitude, charisma, and confidence in engaging with customers.
• Quick thinker with creative problem-solving skills.
• Open-minded and proactive in identifying ways to improve processes and customer experiences.
• Passionate about creating a safe, positive, and tailored experience for every customer.
• Excellent communication skills (both written and verbal) and professional demeanor.
• Team player dedicated to supporting the store’s success and goals.
• Upholds ethics, confidentiality, and demonstrates a high level of discretion.
• Reliable, responsible, and detail-oriented.
• Age Requirement: Must be 18 years or older (19 in BC).
• Reliable transportation to and from work.

Job Type

Part-time.

Work Location

In person.

Why Join Us?

At Nova Cannabis, we’re passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Keyholder, you’ll be at the forefront of this exciting industry, helping customers make informed choices while driving the success of your store.

About SNDL

SNDL is one of Canada’s leading and fastest-growing liquor and cannabis companies. As the country’s largest private-sector retailer, our portfolio includes well-known banners such as Wine and Beyond, Liquor Depot, Ace Liquor, Value Buds, Spiritleaf, and Superette. We’re also one of Canada’s largest vertically integrated cannabis producers, recognized for our innovation, low-cost manufacturing, and award-winning brands including Top Leaf, Contraband, Palmetto, Bon Jak, La Plogue, Versus, Grasslands, Vacay, Pearls by Grön, No Future, and Bhang Chocolate. Driven by purpose, performance, and people, SNDL is shaping the future of retail and cannabis by bringing people together through exceptional products and experiences.