Keyholder

petvalu; Burnside; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Staff Discounts

Retail Training

Competitive Wages

Pet Care Knowledge

Flexible Scheduling

Job summary

Pet Valu is seeking a Keyholder to support store operations and deliver excellent customer service. You will assist customers, manage cashier duties, and help maintain stock and store standards.

The role requires at least 2 years in retail or customer service, comfort with POS systems, and the ability to lift up to 50 lbs. A flexible schedule and reliable transportation are expected commitments.

Qualifications

• At least 2 years of experience in retail or customer service.
• Strong knowledge of POS system.
• Outgoing, friendly personality with solid customer service skills.
• Ability to lift 50 lbs repeatedly.
• Flexible schedule to meet business needs, including evenings, weekends and holidays.
• Reliable transportation to and from the store; a valid driver’s license may be required.

Responsibilities

• Cashier and drive customer sales.
• Prepare merchandise orders, banking and related paperwork.
• Stock and stockroom duties for pet supplies and household items (up to 50 lbs).
• General store maintenance (cleaning, sweeping, dusting).
• Open/close responsibilities and daily goal setting when managers are absent.
• Other duties as required by store leadership.

Skills

Retail experience

Customer service

Strong communication

Friendly personality

Lift 50 lbs

Tools

POS system

Job description

Location: Victoria, British Columbia Starting From: $18.60

Job Description

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals.

All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet food bank programs, as well as through our national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts, and we're pet lovers, too.

Keyholders assist with ensuring consistently great execution which allows us to invest in meaningful time with our customers. They recommend the best products and services to create the healthiest, most playful life for all pets. They share accountability to drive profit to fuel our growth and future as the Devoted Pet Lover's life-cycle partner. The Keyholder assists with all operations in the store and helps represent their store in surrounding communities. They prioritize Safety, Compassion, Expertise and Efficiency in all they do, and they live by and coach to our Core Beliefs.

What you get

• Staff Discounts
• Retail Training
• Competitive Wages
• Pet Care Knowledge
• Flexible Scheduling

What you do

• Cashier and customer sales
• Preparing merchandise orders, banking and other miscellaneous paperwork
• Placing small items (under 10 lbs) including pet supplies, household items, etc. into stock in the sales area of the store
• Sweeping, dusting and other general store maintenance functions
• Assist in unloading delivery vehicles of cases and bags of pet food and supplies and putting these into stock (items up to 50 lbs.)
• Effectively open and close the store while following company procedures.
• In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs.
• Other duties and tasks as required

What you bring

• At least 2 years of experience in retail or customer service
• Working knowledge of POS system
• Possess outgoing and friendly personality with strong customer service skills
• Ability to lift 50lbs repetitively
• Ability to work a flexible work schedule according to business needs, including evenings, weekends and holidays.
• Ability to have reliable means of transportation to and from the store
• A valid driver's license may be required