Key Holder - Vancouver

Richemont; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A luxury goods company in Metro Vancouver is looking for a Key Holder to achieve sales objectives and develop customer relationships. The role requires retail experience, effective communication skills, and a passion for high-end luxury products. Generous compensation and benefits package offered, including health and dental programs, paid time off, and community volunteer days. Expected hourly range is $22-$26 based on experience.

Benefits

Health, dental, drug, and vision programs

Income protection solutions

Paid time off and maternity leave top-up

Volunteer days off

Qualifications

• Retail experience and understanding of customer service needs.
• Ability to maintain effective relationships with customers.
• Excellent communication and computer skills required.

Responsibilities

• Achieve preset sales objectives.
• Develop network and clientele.
• Maintain the aesthetic quality of the store.
• Ensure loss prevention procedures are followed.

Skills

Previous experience in retail sales

Strong understanding of Customer Service

Excellent interpersonal skills

Strong attention to detail

Education

High school graduate or equivalent

College degree preferred

Job description

SinceMONTBLANCrevolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.

At Montblanc Americas, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Key Holder

Role Overview

Overall responsibility for achievement of individual sales objectives; developing and servicing the customer.

Responsibilities (or Mission)

• Achieve preset sales objectives.
• Develop network and clientele.
• Capture client information; consistently adding information to further promote boutique relationships and sales
• Possess strong product knowledge of the various collections
• Develop a working knowledge of simple pen repair and after sales service techniques.
• Maintain the aesthetic quality of the store.
• Handles communication with corporate office in absence of management
• Responsible for ensuring loss prevention procedures are followed according to protocol
• Handle transfers in absence of management

Qualifications

• Performance standards
• Technical requirements
• Physical requirements/working conditions
• Previous experience in retail sales; jewelry or high-end luxury product sales is preferred.
• Strong understanding of Customer Service needs and customer priorities. Ability to establish and maintain effective relationships with customers and gain their trust and respect.
• Excellent interpersonal, communication and computer skills are needed.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• High school graduate or equivalent, College degree preferred
• Able to work open availability including nights, weekends, and holidays
• Standing on the sales floor for 90% of the workday
• Reaching to access product stored within cabinets or on shelves
• Bending to access product stored within cabinets
• Occasional need to use a ladder to reach product
• Unpacking and/or lifting of large boxes that contain product

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Hourly Range: $22-$26/hr

Salary will be determined based on relevant skills and experience.