Key Holder - Kelowna Chocolate Lindt Shop

Nada Holdings, Inc.; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading chocolate retailer in Canada seeks a passionate Keyholder to enhance customer experiences and drive sales. This role requires strong leadership, retail experience, and a friendly disposition. Key responsibilities include assisting with store operations, supporting team targets, and ensuring excellent customer service. Candidates should possess communication skills, cash handling experience, and an ability to work flexible hours, all while sharing a love for chocolate.

Qualifications

• Proven experience in a retail sales or customer-facing role.
• Strong customer service skills with the ability to drive sales.
• Familiarity with inventory control and visual standards.

Responsibilities

• Assist with manager on duty responsibilities.
• Support team members to achieve daily sales targets.
• Welcome customers and provide personalized assistance.
• Ensure compliance with visual merchandising standards.

Skills

Customer service

Sales driving

Communication skills

Cash handling

Education

High school diploma or equivalent

Tools

POS systems

Job description

Enchant the World With Chocolate – One Guest at a Time.

At Lindt, we don’t just sell chocolate, we create magical moments. We're looking for a passionate and energetic Keyholder to join our team and help deliver an exceptional retail experience. If you're a strong leader with a love for chocolate and customer service, we’d love to meet you!

The role's purpose:

The Keyholder role is essential in supporting the store team. This role is responsible for providing excellent customer service, driving sales, and assisting with various store duties. As a Keyholder, you will help us achieve our mission to Enchant the World With Chocolate.

What You’ll Do:

Leadership and Teamwork:

• Assist with manager on duty responsibilities, holding a key and opening and closing the store.
• Support team members to achieve daily sales targets and deliver exceptional customer experiences.
• Participate in training and onboarding new team members.
• Assist with visual merchandising and execution of in-store activations.

Customer Service:

• Welcome customers to the store, answer questions, and provide personalized assistance on product features.
• Handle returns and resolves customer concerns in a professional and timely manner.
• Act as a brand ambassador by sharing Lindt’s values and product excellence.
• Support efforts to drive B2B sales by promoting corporate gifting options.

Inventory:

• Ensure compliance with visual merchandising standards and inventory control procedures.
• Support inventory duties, including stock replenishment and receiving.
• Assist with coordinating corporate gifting orders.

Cash Handling:

• Assist with cash handling duties.

Qualifications:

• Proven experience in a retail sales or customer‑facing role.
• Strong customer service skills with the ability to drive sales.
• Experience with POS systems and cash handling.
• Familiarity with inventory control and visual standards.
• Confident communication and interpersonal skills.
• Ability to prioritize tasks and perform under pressure.
• Friendly and energetic personality with a customer‑first mindset.
• Comfortable with flexible availability, including weekends and holidays.
• High school diploma or equivalent.
• A passion for chocolate!

Availability

Open Availability - TBD

We thank all those who have applied; however, only the selected candidates will be contacted. We are committed to providing accommodation for people with disabilities. Accommodation is available upon request. Please contact our Human Resources department for more information.