Key Account Quality Assurance

SwiftX Inc.; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

A logistics and supply chain company is seeking a Key Account Quality Assurance professional to oversee quality assurance processes for key accounts. The role requires a Bachelor's degree and at least 3 years of experience in quality assurance. The ideal candidate will possess strong analytical and communication skills to ensure service standards are met and enhance client satisfaction. Join a dedicated team focused on delivering excellence!

Qualifications

• Minimum 3 years of experience in quality assurance, preferably in logistics or supply chain management.

Responsibilities

• Oversee quality assurance processes for key accounts, ensuring all service standards are met.
• Develop and implement quality assurance policies and procedures tailored to key account requirements.
• Collaborate with account managers to identify areas for improvement.

Skills

Analytical skills

Attention to detail

Communication skills

Interpersonal skills

Education

Bachelor’s degree in Business Administration, Quality Management, or a related field

Job description

Overview

Job Title: Key Account Quality Assurance

Key Responsibilities

• Oversee quality assurance processes for key accounts, ensuring all service standards are met.
• Develop and implement quality assurance policies and procedures tailored to key account requirements.
• Collaborate with account managers to identify areas for improvement and enhance client satisfaction.
• Conduct regular audits and inspections to assess compliance with established quality standards.
• Analyze customer feedback and performance data to identify trends and drive continuous improvement initiatives.
• Provide training and support to team members on quality assurance best practices.
• Work closely with cross-functional teams to address quality issues and develop corrective action plans.
• Prepare detailed reports on quality performance for management review.
• Act as the primary contact for quality-related inquiries and issues from key accounts.
• Maintain documentation of quality assurance activities and contribute to overall operational excellence.

Qualifications

• Bachelor’s degree in Business Administration, Quality Management, or a related field.
• Minimum 3 years of experience in quality assurance, preferably in logistics or supply chain management.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively.

Join SwiftX Inc. to be part of a dedicated team focused on delivering excellence to our key accounts! Explore our current job openings and apply today!

We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law.