Key Account Manager, IT Retail

LG Electronics; Toronto; Hybrid; CAD 95,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Hybrid work arrangement

Job summary

LG Electronics Canada, Inc. is seeking a Key Account Manager (KAM) for IT Retail to drive strategic selling with channel partners and meet sales targets. The role includes managing core and premium SKUs, forecasting 120 days ahead, and delivering tailored account plans.

The ideal candidate holds a University degree in Business with 5–10 years of related IT sales experience, strong communication skills, and Excel proficiency. Hybrid work arrangement with competitive compensation and benefits.

Qualifications

• University degree, preferably in Business, and 5–10 years of related experience.
• Prior experience with IT products is a strong asset.
• Strong communication skills – verbal and written.
• Proficient in PC skills with emphasis on Excel.
• Strong organizational skills and self-motivation.

Responsibilities

• Achieve monthly and quarterly targets and revenue plans.
• List core and premium SKUs by category and develop account profiles.
• Forecast 120 days out and deliver action plans per account.
• Provide competitive intelligence to head office and maintain brand messaging.
• Manage inventory, analyse market trends and coordinate promotions.
• Maintain relationships with multi-level stakeholders and senior management.

Skills

Strong communication

Excel proficiency

Account management

Self-starter

Quick learner

Education

University degree in Business

Tools

Microsoft Excel

Job description

Position Type: Full-Time, Permanent

Department: Media Solution – IT/ID

Work Location: North York Office - 20 Norelco Drive, North York, ON M9L 2X6

Work Arrangement: Hybrid: 4 Days per Week On-Site

Work Hours: Monday-Friday, 8AM-5PM

At LG, we create Innovation for a Better Life.

We design products and services that make life better, easier, and more enjoyable. Whether it’s through smart functionality, design, or innovative technology, our home appliances, including kitchen, laundry and lifestyle solutions, media entertainment products including televisions, sound bars, projectors, computer monitors and laptops, to cutting-edge business solutions in IT, digital signage, and HVAC, we’re driven by one simple idea: to make Life Good.

As a global leader in consumer electronics, LG is committed not only to enriching the lives of our customers, but also to create rewarding experiences for our employees. We offer meaningful challenges, continuous learning opportunities, and a workplace culture that recognizes collaboration and rewards excellence.

Across our global network, LG employees share a common mission: to bring the Life’s Good promise to our customers by creating a better life for people, and a better future for our planet through our smart life solutions. Our relentless drive for innovation, combined with our culture of challenge and change, enables us to lead in today’s dynamic market.

At LG, Life’s Good.

Position Summary

The Key Account Manager (KAM) IT Retail is responsible for delivering on action plans to achieve specified targets, working with Channel partners on strategic selling to meet and exceed sales targets and uncover existing and future opportunities.

Principal Responsibilities

Sales Quotas & Results:

• Ensure monthly and quarterly targets are achieved
• Listing of core and premium SKUs by category
• Develop account profile – key contacts/revenue/LG revenue/competitors
• Create revenue plan by account with buyer – Forecasting 120 days out
• Deliver action plan by account to achieve target revenues
• Weekly account schedule to review inventory and ad plans
• Expand LG line in all categories
• Provide timely competitive information to head office
• Ensure proper brand message is delivered in all materials i.e., Flyer, ROP, Web, Radio, In-Store
• Develop account specific promotional plans 120 days out
• Contribute to the development of key account sales goals and KPI measures

Administration

• Manage inventory and sell-through activities
• Gap analysis by major account to find opportunities
• Market analysis worksheet – to be continually updated on monthly basis
• Revenue and share data by category including market trends- weekly
• Service-related issues
• RA and DOA issues
• Credit related concerns
• Maintain proactive relationship with order fulfilment counterpart
• Pre- and Post-Meeting Files for accurate after-action plans
• Managing multi-level relationships at assigned accounts
• Keeping senior management abreast of all areas of development

Self-Improvement & Training

• Memorize LG product knowledge and related materials
• Maintain expert knowledge of key competitors in key growth categories
• Keep abreast of industry trends and market intelligence through E-learning, industry magazines, sales related materials, trade shows, etc.
• Additional duties as assigned

Knowledge, Skills, And Abilities

• University degree, preferably in Business, & 5-10 years’ related experience
• Prior experience with IT Products is a strong asset
• Strong communication skills – verbal and written
• Proficient in PC skills specifically Microsoft applications with emphasis on Excel
• Strong organizational skills
• Self-Starter
• Quick learner

Note: This posting is for an existing vacancy. The expected base salary range for this position is $95,000-115,000. Actual total compensation may include variable incentive pay. The determination of an applicant's base salary is based on the applicant's skills, competencies, location, and unique qualifications.

Artificial intelligence will be used in sourcing, reviewing and communicating with candidates for this position.

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.

Conditions Of Employment

It is the candidate’s sole responsibility to obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment.

Equal Opportunity Employer

LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform LG’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes.

LG Electronics Canada, Inc. thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.