Key Account & Logistics Specialist

Neo Performance Materials; Peterborough; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global leader in advanced materials is seeking a Key Account & Logistics Specialist in Peterborough, Ontario. The role involves managing non-automotive accounts, coordinating shipments of gallium and indium products, and supporting sales initiatives. Candidates should have experience in account management and strong communication skills. This position supports the green energy transition, focusing on sustainable technology innovation. Apply if you are results-oriented and able to manage workload effectively in a dynamic environment.

Qualifications

• Proven experience developing business proposals that articulate a clear value proposition.
• Self-directed, results-oriented professional with strong technical aptitude.
• Demonstrated ability to understand customer needs and drive sales growth.
• Exceptional problem-solving, organization and multitasking abilities.

Responsibilities

• Manage non-automotive accounts for C&O customers in North America.
• Plan and track gallium and indium product shipments.
• Develop a deep understanding of C&O North American customer accounts.
• Support business development initiatives for incremental sales.

Skills

Business proposal development

Consultative sales capability

Customer relationship management

Communication skills

Microsoft Office proficiency

Problem-solving abilities

Collaboration skills

Multitasking abilities

Education

Experience in account management

Experience in logistics

Tools

ERP systems

Job description

Neo Performance Materials Helps Build Technologies of Tomorrow

Neo is fast-forwarding the green energy transition by manufacturing the critical building blocks of modern, sustainable technologies. Our advanced industrial materials—including magnetic powders and magnets, specialty chemicals, metals, and alloys—enhance efficiency and performance in everyday products and next-generation innovations.

Neo operates three business segments: Magnequench, Chemicals & Oxides (C&O), and Rare Metals. With a global footprint, we have eight manufacturing facilities across China, the United States, Germany, Canada, Estonia, Thailand, and the United Kingdom, along with a dedicated research and development center in Singapore. Join us in shaping a cleaner, more sustainable future.

Key Account & Logistics Specialist

Responsible for the following:

• Manage non-automotive accounts for C&O customers in North America, including arranging distribution of C&O products from Neo’s Warehouse in the GTO,
• Plan and track gallium and indium product shipments for Neo Performance Materials (ULC),
• Function as a backup/successor for the Sales & Procurement Manager - Gallium & Indium.

Duties & Responsibilities

1. Key Account Management – C&O North America

• Develop a deep understanding of C&O North American customer accounts as the initial onboarding priority.
• Manage day-to-day sales activities, including order coordination, customer communication, and distribution from the GTO warehouse.
• Execute activities aligned with Key Performance Indicators set by the Director of Sales for the C&O group.
• Prepare, consolidate, and submit monthly reporting packages related to C&O sales and Ga logistics activities, ensuring timely, accurate in coordination with internal stakeholders.
• Conduct regular customer visits to strengthen relationships, identify opportunities, and drive profitable growth with existing accounts.
• Support business development initiatives for incremental sales within assigned accounts.

2. Gallium & Indium Logistics Coordination

• After demonstrating proficiency with C&O account management, collaborate closely with the High Purity Production Supervisor and the Plant Accountant at NPM Peterborough to plan and track outbound shipments of gallium and indium products.
• Coordinate domestic and international transportation, ensuring compliance with documentation, scheduling, and customer requirements.
• Complete required training in transportation and handling of hazardous materials.

3. Backup / Successor Responsibilities – Sales & Procurement (Gallium & Indium)

• Work directly with the Sales & Procurement Manager to gain expertise in regulatory and reporting requirements for transporting gallium-bearing materials across international jurisdictions.
• Learn and support the processes for receiving, validating, and settling incoming raw material shipments related to the gallium and indium business.
• Build the commercial, logistical, and analytical skillsets necessary to serve as a capable successor in this functional area.

Required Skills & Abilities

• Proven experience developing business proposals that articulate a clear value proposition to key decision makers.
• Self-directed, results-oriented professional with strong technical aptitude and consultative sales capability.
• Demonstrated ability to understand customer needs, qualify opportunities, and drive profitable sales growth.
• Strong communication skills across multiple stakeholder levels, both internally and externally.
• High proficiency with Microsoft Office and the ability to learn internal business and ERP systems.
• Exceptional problem-solving, organization, and multitasking abilities.
• Strong interpersonal skills to collaborate with customers, leaders, cross-functional teams, industry organizations, and government agencies.
• Ability to manage workload effectively in a dynamic, minimally supervised environment.

Qualifications

• Relevant experience in account management, logistics, commercial operations, or technical sales preferred.
• Experience in metals, industrial materials, or specialty chemicals sectors is an asset (optional—include if desired).

Physical & Work Environment Requirements

• Prolonged periods sitting at a desk and working on a computer.
• May require domestic and international travel to customers, suppliers, and Neo facilities.
• Work may involve standing, walking, and occasional lifting of light materials or equipment.
• Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Frequent periods are spent standing or sitting in the same location with some opportunity to move about. Occasionally required to stop or lift light material or equipment.

Neo is committed to equal opportunity employment. Accommodations are available upon request from people with disabilities during the recruitment and selection process. We thank all applicants, however, only those selected for an interview will be contacted.