Key Account Associate, ON

Diageo; Toronto; On-site; CAD 58,000 - 96,000; Full time

Job summary

Diageo is seeking a Key Account Associate for Ontario, based in Toronto. The role focuses on supporting key account management within the Liquor Control Boards channel, building strong customer relationships and province-specific account plans to drive Diageo Canada's priorities.

You will work with cross-functional teams to execute assortment, pricing, activation, and service priorities, while tracking performance and ensuring compliance with regulations.

Qualifications

• 3+ years of sales, key account, customer management, category, or commercial experience.
• Understanding of LCB/provincial liquor board dynamics or comparable regulated environments preferred.
• Strong relationship management, negotiation, account planning, analytics, and presentation skills.

Responsibilities

• Support with the development and ownership of the annual account plan for Ontario, aligned to national LCB channel priorities and provincial customer dynamics.
• Manage customer relationships, meetings, issue resolution, performance reviews, and follow-up with relevant liquor board stakeholders.
• Partner with CSP, Marketing, Supply, Finance, and Customer Marketing & Operations to execute assortment, innovation, pricing, activation, and service priorities.
• Track sales, distribution, listing, service, promotion, and activation performance and recommend corrective actions.
• Translate brand and channel selling stories into customer-specific plans, materials, and execution requirements.
• Coordinate with On Premise and Private Retail teams where provincial market dynamics require collaboration.
• Ensure account activity follows regulatory, compliance, customer, and internal governance requirements.

Skills

Relationship management

Negotiation

Account planning

Analytics

Presentation skills

Job description

Role Purpose

Support key account management for Ontario within the Liquor Control Boards channel, building strong customer relationships, province-specific account plans, and execution routines that deliver Diageo Canada commercial priorities.

Job Description

Title: Key Account Associate, ON

Level: L6

Location: Toronto

Function: Sales - Liquor Control Boards

Manager: Key Account Manager, ON

Key Responsibilities

• Support with the development and ownership of the annual account plan for Ontario, aligned to national LCB channel priorities and provincial customer dynamics.
• Manage customer relationships, meetings, issue resolution, performance reviews, and follow-up with relevant liquor board stakeholders.
• Partner with CSP, Marketing, Supply, Finance, and Customer Marketing & Operations to execute assortment, innovation, pricing, activation, and service priorities.
• Track sales, distribution, listing, service, promotion, and activation performance and recommend corrective actions.
• Translate brand and channel selling stories into customer-specific plans, materials, and execution requirements.
• Coordinate with On Premise and Private Retail teams where provincial market dynamics require collaboration.
• Ensure account activity follows regulatory, compliance, customer, and internal governance requirements.

Key Outputs

• Annual account plan and customer relationship plan for Ontario.
• Customer meeting materials, action logs, and performance review decks.
• Listing, assortment, innovation, pricing, activation, and service execution plans.
• Opportunity/risk trackers and corrective action recommendations.
• Cross-functional inputs for AOP, demand planning, and customer marketing.

Qualifications/Experience Required

• 3+ years of sales, key account, customer management, category, or commercial experience.
• Understanding of LCB/provincial liquor board dynamics or comparable regulated customer environments preferred.
• Strong relationship management, negotiation, account planning, analytics, and presentation skills.
• Ability to coordinate cross-functional partners and manage province-specific priorities.
• Comfort with travel and customer engagement as required by the territory.

Working with Us

Compensation Range: $57,750.00 CAD - $96,250.00 CAD

This posting is being published in relation to a currently existing vacancy.

Please note that Diageo uses artificial intelligence in the recruitment process as that term is defined under O. Reg 476/24.

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.

Diversity Statement

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Worker Type

Regular

Primary Location

Downtown Toronto

Additional Locations

Job Posting Start Date

2026-07-16