Kettle Engagement Worker

The Salvation Army; Edmonton; On-site; CAD 60,000 - 80,000; Part time

Job summary

A community service organization in Edmonton is seeking individuals for seasonal roles in their Christmas Kettle Campaign. Responsibilities include ensuring the security of donations and engaging with community members. Ideal candidates should have customer service experience, strong communication skills, and be enthusiastic team players. This position offers an hourly pay rate of $17.60, with numerous roles available.

Qualifications

• Willingness to develop an understanding of The Salvation Army's mission.
• Up to one year of related experience or customer service.
• Money handling experience is an asset.

Responsibilities

• Ensure security of donations received at the Kettle.
• Respond to donor inquiries about The Salvation Army.
• Maintain a positive image and represent TSA well.

Skills

Communication skills

Customer service skills

Ability to lift 20-25 lbs

Team player

Education

Completion of high school coursework

Job description

Overview

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position purpose

The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to other.

Accountabilities

• Remain at the Kettle for the full shift (until relieved), ensuring security of donations received.
• Respond to questions/queries from potential donors regarding SA ministries and programs.
• Present a positive image (well-groomed/dressed) and represent TSA well while on duty.
• Work with minimal supervision.
• Must comply with all Salvation Army policies, procedures, and associated legislation.
• Treat the property of The Salvation Army with due care and caution.
• Performs other work-related duties as assigned.

Critical Relationship Management

Internal: TSA staff members, Kettle campaign team
External: Community members

Managerial/Technical Responsibilities

Reports directly to the .
Direct reports: none.

Financial and Material Management

• Collect donations and petite cash and ensure donations are always kept secure.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Working Conditions

• Work environment is typically in malls/stores
• Standing for long periods will be required and exposure to cold weather

Education, Experience and Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and Experience may be considered.
• Education, Qualifications and Certifications:
  Some high school coursework, completion of high school is an asset
• Experience:
  Up to one year of related experience or working in customer service
  Money handling experience is an asset
  Related experience is an asset
• Skills and Capabilities
  Enthusiastic Team Player with excellent communication and interpersonal skills
  Able to lift 9 to 12 kgs (20 – 25 lbs)
  Strong customer service skills; enjoy liaising and working with people of all ages and abilities
  Willingness to be flexible and work well under pressure with daily timelines and changing priorities
  Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information

Compensation and Hours

This is a seasonal fixed term role, with varying weekly hours. There are multiple positions available. Pay rate: $17.60 per hour.

Compensation

The target hiring range for this position is $16.50 to $20.62 with a maximum of $24.74. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.